JOB SUMMARY

The Runner is a support-level position that performs multiple front of house functions including running beer & food to tables and cleaning & sanitizing throughout the restaurant.

At all times, this position will ensure all quality standards are met and guests receive the most positive and welcoming experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

Specifically, the responsibilities of the position include, but are not limited to, the following activities :

• Run food & beers to tables, ensuring the correct quality is present first, bus tables, provide needed items, and / or check on tables throughout service
• Run food window as expo and coordinate orders for other runners to run and deliver to tables
• Complete normal and additional cleaning and sanitation as required
• Answer customer questions as needed on food items, beers, retail or other. Know and understand the fundamentals of our beers and the brewing process
• Look for ways to improve the guest experience. Alert a manager if there are any problems
• Be dressed properly, organized, and ready to clock in on time
• Always be positive and proactive with the guests and co-workers. Work as a team with other staff to ensure a smooth and successful working environment.

Treat every guest as your own. Always help anyone on staff

Other related duties as assigned

Qualifications

• High School diploma or higher, must be 18 years of age or older
• Must be able to obtain Food Handlers Card within 30 days of hire
• Must be able to obtain California Responsible Beverage Service certification within 60 days of hire
• Prior experience in a fast-paced restaurant doing above or similar duties or prior customer service experience is preferred
• Ability to be a strong team player and get along well with co-workers and guests
• Ability to manage and multitask in a fast-paced environment. Ability to give high priority to customer satisfaction. Ability to take initiative, act promptly and be proactive

WHAT FIRESTONE WALKER OFFERS :

• 50% off employee discount on food, beer, and merchandise
• Periodic beer giveaways for employees 21
• Inclusive company culture that values and develops our employees
• Paid Sick Leave
• 401(k) retirement plan including company paid profit sharing and 4% matching (21 )
• FSA plan to save tax money on out-of-pocket medical expenses

Last updated : 2024-05-11