Scope of Position

We are currently looking for an organized and driven Sales Representative to join our team. While we are willing to provide training, an individual with the ability to create quotes from job specifications is a plus. The Sales Support Representative provides support to the sales team by relieving them of administrative work. Duties may include order processing/entry, making price quotes, record keeping, product training, or other related tasks. This sales associate will be involved in floor sales of fireplaces as well as preparing quotes for fireplace installation and related systems after review customer plans and specifications. The ideal candidate will have excellent communication and interpersonal skills and should be able to work independently.

Essential Duties and Responsibilities

• Provide sales support to walk in and phone customers.
• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
• Create and process orders in a timely manner, process requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Work effectively with other team members.
• Build and maintain relationships with new and repeat customers
• Maintain records of all sales leads and/or customers
• Educate customers on how products and services can benefit them
• Maintain self-education on brands and products we sell
• Prepare monthly paperwork on time and in a neat, legible and professional manner

Core Competencies

• Business acumen
• Communication proficiency
• Customer/client focus
• Results driven
• Self-starter
• Strong interpersonal skills
• Detail oriented
• Networking skills

Required Education and Experience

• Minimum 2 years in retail sales.
• Strong attention to detail.
• Problem solver.
• Proficiency in the use of Microsoft Office and Excel.
• Effective communication skills, both written and oral.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Work Location: In person