Customer Service/Administrative Assistant

Ideal Candidate’s Qualifications:

• Enjoys interacting with and helping people
• Organized and responsible, able to work independently
• Pays attention to detail and sees assigned tasks through to completion
• Excellent written and verbal communication skills
• Likes bringing harmony to situations
• Has the ability to be assertive while remaining respectful and professional in difficult situations
• At least one year in a similar role in the home services industry (HVAC, plumbing, electrical)
• Clean background
• Reliable, punctual, organized
• Good with technology and open to learning new software

As a Customer Service/Administrative Assistant you will be responsible for the following:

• Greeting customers on the phone or in person at our beautiful showroom with a positive, engaging attitude
• Creating and responding to emails in a professional manner
• Completing all job-related procedures, either on paper or using software
• Scheduling appointments, answering account related questions, dispatching technicians to job sites, completing office administrative tasks
• Running occasional errands (mileage is paid)
• Working as part of the team through positive, engaging feedback and collaboration
• Maintaining a clean, efficient, work area
• Working in a safe manner at all times and alerting a supervisor if you observe unsafe work practices or conditions

Who We Are: Fireplace Solutions & Services

• Locally family-owned and operated
• Outstanding reputation with customers and team
• Large base of commercial and residential customers
• History of steady, organic growth
• In business nearly a decade
• Hard-working individuals who care about our employees, their growth and success

We are a growing company. As we evolve, procedures and job descriptions may change but we always strive to communicate clearly, be supportive of our team, and provide on-going training.

Our mission is to “Spread Love Through Fire”

If you’ve read this far, you’re interested. Let's have a conversation!

Salary: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Lakewood, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Lakewood, CO: Relocate before starting work (Required)

Work Location: In person