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As a thought leader in the NSPM space, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to how we engage with our customers and how we get things done.
One of the biggest benefits of working with a groundbreaking company like FireMon, is the huge impact employees have on the overall product and business. Each person’s work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company. Since we are securely backed by some of the savviest investors in the industry, you get the security of an established organization but at the same time get to experience the agility and autonomy of a smaller company.
THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICE
The Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills. You will be responsible for engaging with customers via chat, meeting software, email, and phone to work toward a technical resolution of FireMon products. Due to the complexity and breadth of the FireMon products supported, strong research and documentation skills are key to success in this role. For technical issues that cannot be resolved the Customer Support Engineer will follow documented processes to prepare and escalate the ticket to an advanced solutions engineer.
\nAbout the role
What it Takes to be Part of the FireMon Team
FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today.
FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
IT Outsourcing & Consulting
$75k-101k (estimate)
03/05/2024
05/02/2024
firemon.com
OVERLAND PARK, KS
200 - 500
2004
Private
SATIN H MIRCHANDANI
$50M - $200M
IT Outsourcing & Consulting
FireMon is a SaaS-based platform that provides firewall management, network monitoring and cloud migration solutions for businesses.
The job skills required for Customer Support Engineer include Customer Support, Customer Service, Problem Solving, Call Center, Technical Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Engineer positions, which can be used as a reference in future career path planning. As a Customer Support Engineer, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Engineer. You can explore the career advancement for a Customer Support Engineer below and select your interested title to get hiring information.