Functions and Tasks:

• Work and collaborate with the sales or account team by acting as technical expert in customer presentations.
• Help customers draw up requirements and select the correct products and services.
• Respond to customer queries either in person, over the phone or by email.
• Assist with technical questions or concerns during the sales process and participate in the initial portion of the project specification process.
• Determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. 
• Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
• Prepare and track all proposals sent to customers and register in system.
• Coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.
• Support Project Managers in the provisioning and implementation of services.
• Support Product Development Team in the testing of new services or products.
• Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.
• Follow up with customers on decision making process of proposals and solutions implementation.
• Flag situations that could potentially become problems and investigate.
• Meets assigned targets for profitable sales grow thin assigned product lines, market areas, channel, or teams supported.
• Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.

Relationship Management:

• Internal – Sales Executives, Account Managers, Project Managers, IT Support, Provisioning, Procurement, Developers, Product Development, Management Team
• External – Customers, Providers, Vendors

Team Management:

None

Responsibilities:

Hierarchical responsibilities:

• Headcount resources: none
• External resources: none
• Consultancy services: none

Economical responsibilities:

• Sales targets

Qualifications:

• Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
• Five years of industry experience, including two or more years in sales engineering or consulting
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Willingness to travel and work extra hours
• Knowledge of network protocols, hardware and security products.
• Proficient knowledge in VOIP/Hosted PBX systems.
• Strong knowledge of Cloud Services, Office 365, Azure, AWS, etc. 
• Understanding of network architecture, and experience in performing network operations.
• Working knowledge of information technology, systems implementation and integration and service delivery.
• Ability to explain technical concepts to non-technical users.
• Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
• Must demonstrate an ability to multitask and change directives at a moment's notice.
• Be passionate about technology and proud of his/her work.