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Fire Manufacturing Innovations
Springfield, OH | Full Time
$35k-44k (estimate)
3 Months Ago
Ohio's Hospice of Dayton
Springfield, OH | Full Time
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Komline
Springfield, OH | Full Time
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Komline
Springfield, OH | Full Time
$43k-54k (estimate)
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konecran01t1.valhalla12.stage
Springfield, OH | Full Time
$37k-46k (estimate)
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Customer Account Specialist
$35k-44k (estimate)
Full Time 3 Months Ago
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Fire Manufacturing Innovations is Hiring a Customer Account Specialist Near Springfield, OH

Job purposeResponsible for managing all aspects of Compartment Management projects and contracts for Specialty Vehicles, to include Fire & Emergency Vehicles. Will work with customers, design team, and engineering to analyze and estimate project cost for sales pricing and bids, preparing technical contracts and administering sold contracts while working with customers/dealers to assure solutions meet and exceed their expectation as a project moves through the RFQ/bid stage, pre-construction, construction stage, and final inspection/delivery. Develops and maintains strong working relationships to act as the liaison with sales team, dealers, end user customers and internal team including but not limited to finance and admin, design, engineering, and production. Field inquires to authorize warranty as well as develop costing for parts to support vehicles already in service from previous contracts.Duties and responsibilities
  • Participates in all pre and post sales activities for Compartment Management opportunities to ensure understanding and technical complexities.
  • Schedules the jobs in queue through compartment management and communicates the timeline with internal and external customers.
  • Communicates the design/build opportunities with customer and coordinates customer change order processes as needed.
  • Analyzes contracts to estimate and resolves discrepancies with customers and or dealers prior to and during production of their upfit.
  • Analyzes specifications, drawings, and other information to prepare accurate and timely material and labor estimates for bids.
  • Has an ability to manage multiple projects with hard deadlines simultaneously.
  • Provides regular status updates to the customers and dealers on the progress of their vehicle upfit(s).
  • Attends industry events in support of role as needed, i.e. FDIC and like trade shows.
Qualifications
  • 5-10 years of customer service or sales experience equivalent; Associate degree preferred.
  • An Engineering-related background with 5-10 years of experience working with Specialty Vehicles, i.e. Emergency Response Vehicles, Utility Trucks, Tow Trucks etc. preferred.
  • Ability to establish and maintain professional and courteous relationships with internal and external customers.
  • Excellent usage of a computer and its operating systems, i.e. Microsoft Office products.
  • Ability to coordinate with various entities at the same time.
  • Self-motivated, detail-oriented individual
  • Excellent interpersonal, verbal & written communication skills
  • Ability to work under pressure with tight deadlines.
  • Proactive, hands-on approach and attitude
  • Willingness to learn, improve, and adapt.
  • Attention to detail, time management skills, and a positive attitude.
  • Experience with ERP and or sales software a plus.
Working conditions
  • Up to 10% travel
  • Fast paced environment, including significant multi-tasking and adherence to tight schedules and timelines.
  • Moderate noise
  • Ability to work alone or in a group setting.
Physical requirements
  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Additional Information
  • Pay Range: $65,000-$70,000 annually.
  • Onsite Position - Springfield, Ohio
  • Monday through Friday 7:00am - 3:30pm (some flexibility required)

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

05/12/2024

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The job skills required for Customer Account Specialist include Customer Service, Written Communication, Microsoft Office, Time Management, Flexibility, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Account Specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist. You can explore the career advancement for a Customer Account Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Build and develop relationships with customers to ensure continued partnership.

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Respond to customers with a sense of urgency to provide an excellent customer experience.

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Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.

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Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.

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The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Specialist jobs

They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

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Client Account specialists must also set up and create archives for client records.

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As such, customer account specialist are expected to provide first-class service to their customers.

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Manage endorsement requests and change requests from customers.

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Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.

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Step 3: View the best colleges and universities for Customer Account Specialist.

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