Sales and Customer Service Coordinator: As a sales and customer service coordinator, you will play a pivotal role in supporting and coordinating office activities, primarily emphasizing delivering exemplary customer service and support. Your responsibilities will encompass handling inquiries through various channels, providing sales quotations, supporting marketing activities, and ensuring efficient order processing. Your adept communication, organizational skills, and ability to manage multiple tasks will be crucial to success in this role.

Required skills and qualifications: Our Company mandates that you have the following qualifications to be considered for this role:

• Flexibility and adaptability
• 3 to 5 years of experience in customer/product support
• Excellent communication skills in English (verbal and written)
• Proficiency in working within a product manufacturing ISO9001 environment
• Strong anal)tical thinking and problem-solving abilities
• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Outlook), ERP, CRM, and other business applications
• Excellent communication, interpersonal, and negotiation skills

Desirable skills

• Proficiency in data manipulation using Excel, including pivot Tables
• Experience with CRM (Customer Relationship Management) systems
• Foundational knowledge of project management and planning, especially in exhibitions

Responsibilities:

For this position, we will require the following from you:

• Develop customer support strategies to enhance overall service quality.
• Prepare accurate and timely sales quotations for potential customers.
• Research marketing materials and prepare for upcoming exhibitions.
• Process customer orders efficiently and accurately.
• Review contracts, and purchase orders, and initiate updates if required.
• Encode sales orders accurately, ensuring correct part numbers, pricing, and shipping information.
• Coordinate with various departments (Finance, Production, Shipping, and quality) to ensure seamless order processing and customer satisfaction.
• Maintain communication with customers to address inquiries and concerns promptly.
• Manage records of all orders and handle Return Merchandise Authorizations (RMAs).
• Monitor company on-time shipping metrics and take corrective actions as necessary.
• Collaborate with production and shipping departments to resolve any issues affecting order fulfillment
• Generate reports and analyze sales metrics to support decision-making processes.
• Verify and confirm orders with the production team and communicate updates to external customers.
• Maintain and update customer sales inquiries log via CRM.
• Manage distributor and sales representative agreements.
• Coordinate the gathering and provision of technical documentation for vendor approvals and large bid submissions.
• Assist in coordinating and attending trade shows and customer-related events.
• Perform additional tasks and assignments as required.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• customer: 3 years (Required)

Ability to Relocate:

• Anaheim, CA 92807: Relocate before starting work (Required)

Work Location: In person