** Assistant Manager - FINS Car Wash by AAA Oak Ridge Lane**

**Job Category****:** Fins Car Wash **Requisition Number****:** ASSIS003842 Showing 1 location **Job Details**

**Description**

You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:

* We help others

As a member organization, we are passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits

* We are focused on growth

We are 2 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth

* We offer a competitive Total Compensation package

We know compensation goes way beyond bring home pay. AAA offers competitive pay and for eligible employees, best in class benefits. . . excellent medical coverage, dental, vision, etc. . . AND 401k with matching contributions

We are committed to work-life balance: PTO and Paid Holidays

**WHAT YOULL DO**

The Assistant Manager provides daily operational support at our FINS Car Wash Locations. Primary responsibilities for this positions include Human Resource functions such as interviewing, hiring, onboarding and training all new hires, creating and maintaining schedules for Shift Managers and Car Wash Team Members, ordering of supplies for both the office and car wash facility and creating and submitting management reports to the General Management and other duties assigned as necessary.

**ESSENTIAL FUNCTIONS**

* People

Assist in leading the facility based team

Acquire build and maintain a team of high-energy, customer focused team members

Onboard make sure each team member knows their role and is equipped to deliver a great customer experience

Develop set clear objectives and manage performance, remove obstacles and support the team in achieving results

Retain foster a team environment that recognizes and rewards great performance

* Process

Assist General Manager in overseeing all site daily operations

Financial maintain profitable performance to include site revenue and expense management

Efficiency continually assess site process controls

Operations manage work scheduling and facilities maintenance across multiple shifts

Safety- ensure a safe environment for both team members and customers

* Product

Ensure an exceptional customer experience

Satisfaction manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction

Dispute resolution oversee the resolution process and serve as an escalation point for all site disputes

**CRITICAL SUCCESS FACTORS**

* Required qualifications

High school degree or equivalent required

A results focused leader with 1 years management experience in a customer focused environment

Demonstrated ability to build and maintain a high performing team

Mechanical aptitude required to maintain daily operations

Flexibility to manage a seven day per week operation with exposure to the elements

Demonstrated commitment to help others customers, team members, community

* Preferred Qualifications

Experience in car wash operations is highly desired

* Desired skills

Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs

Customer focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're

Drive for results has a bias for taking action; works with a sense of urgency to find solutions to problems

Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers

**COMPETENCIES**

* Member Focused

Dedicated to meeting the expectations and requirements of Members/customers

Establishes and maintains effective relationships with Members/customers and gains their trust and respect

Is committed to customer service and acts with Members/customers in mind.

* Drive for Results

Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.

Takes ownership and fosters an environment of personal accountability. See it, Own it, Solve it, Do it.

Practices effective listening and practical negotiating. Seeks to understand before being understood.

* Collaborative

Works well with individuals and groups to achieve common goals.

Resolves conflict. Able to find common ground and facilitate cooperation.

Influencing

Builds strong relationships and influences results outside functional areas of responsibility.

* Project Management

Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements

**FUNCTIONAL CAREER PATH**

* Assistant Manager > General Manager > Regional Manager

**PHYSICAL DEMANDS**

* This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.

* Ability to work outdoors while exposed to the weather elements. Ex - heat in summer, cold in winter.

* Finger and hand dexterity is required for frequent and continuous operation of all site equipment.

* Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

* Ability to process, express and exchange information orally, in writing, presentations and through online applications.

* Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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