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Location : Honolulu, HI
FINN’s Honolulu office is looking for a dedicated, growth-minded Manager to help lead the development of a newly envisioned Market Research call center.
In this role, you will be responsible for overseeing a team of talented employees, while also overseeing the daily operations of the Call Center.
Your team will be tasked with conducting telephone and in-person surveys to gather data according to various project specifications, as well as recruiting participants and managing logistics for focus groups and in-depth interviews.
This is a great opportunity for a professional who is looking to take their career to the next level by contributing to the evolution of a newly envisioned Market Research call center.
To be successful, it will require a commitment and work schedule outside normal business hours. This role will require the Call Center Manager to be present during all shifts, aligning with a working schedule of Tuesday-Friday 1 pm 9 pm and Saturdays 9 am 5 pm.
As the Call Center Manager, you will have the opportunity to :
In this role you will also be asked to :
You will be considered as a candidate if you have :
Additional preference will be given to candidates who have experience in market research and / or managing call centers.
Location : Honolulu, HI
Compensation : The approved salary range for this role is $55,000 to $65,000 and is dependent on experience level.
To Apply
Please upload your resume and cover letter, and indicate your desired salary in $US Dollars. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest.
About FINN
Finn Partners was launched in 2011 to realize Peter Finn’s vision to be a world-class, best-place-to-work global agency with a heart and a conscience that any major client in key markets around the world would be proud to have as a partner.
More than an integrated marketing agency, we are a bold collective of communications advocates, stewarding brands, protecting reputations, pioneering industries, influencing public policy, and leveraging data and analytics to shape the most important conversations of our day.
Headquartered in New York City, the agency has 1,400 employees, with offices in 34 offices in 3 continents. Above all else, our success is driven by one simple thing : client relationships.
Fueled by a relentless work ethic and dedication to client success, we do whatever it takes to make them successful while working hard, playing nice, and having fun along the way.
LI-MA1
Last updated : 2024-03-27
Full Time
Business Services
$78k-110k (estimate)
03/28/2024
04/06/2024
finnpartners.com
NEW YORK, NY
500 - 1,000
2011
Private
PETER FINN
$50M - $200M
Business Services
Finn Partners is a communications agency that offers marketing, public relations and corporate affairs services to fashion and healthcare sectors.
The following is the career advancement route for Call center manager positions, which can be used as a reference in future career path planning. As a Call center manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center manager. You can explore the career advancement for a Call center manager below and select your interested title to get hiring information.
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Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
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Call center managers will be directly responsible for hiring, training and motivating call center representatives.
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Motivating and guiding team members on navigating difficult customer calls.
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Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
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They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
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Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
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Educational requirements to become a call center manager vary by employer.
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Any call center manager will receive on-the-job training.
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Be a social leader to foster optimism and promote culture change.
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Focus on agent engagement and retention.
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