General Manager

FIKA Infusion Wellness offers an elevated experience and custom approach to help guests reach their wellness goals. Our medical team are experts at creating customized treatment for our guests’ specific health and wellness needs. With FIKA Infusion Wellness, our guests receive essential IV vitamin infusion and vitamin shots with 100% micronutrient absorption in just 5 minutes. We bring experience and dedication to work every day and we are determined to help our guests find the best fit when it comes to self-care. Join a team of professionals, in an innovative industry, which focuses on making a notable difference in the lives of their guests and employees.

We are seeking a highly skilled and motivated General Manager to join our dynamic team at FIKA Infusion Wellness. This role is responsible for growing and supporting an engaged team environment while also providing exceptional customer service. We are looking for a team player who is self-motivated and able to multitask. Communication and collaboration are necessary as you step into managing one of our amazing FIKA locations. This is a full-time position that requires weekend and on-call availability.

Responsibilities:

• Oversee and support all management duties and team members at the Wood Cross facility
• Manage office supplies and inventory, place orders as necessary
• Hire, onboard and train team members
• Perform front desk responsibilities such as answer phone calls, book appointments, sell & manage memberships, interact with guests and clean the space as needed
• Educate guests on service and product offerings
• Create and oversee team member scheduling
• Manage and drive local marketing, partnerships, and events
• Provide other administrative support as necessary, maintaining calendars, performing research, and generating reports
• Responsible for facility sales, generating sales reports, managing office budget, and payroll certification
• Identify opportunities for process improvements, and provide feedback to leadership as needed and implement appropriately
• Help resolve guest service issues in a kind, professional manner
• Respond to all after-hour requests which may include guest inquiries, employee inquires, and alarm notifications from the facility

Skills and Qualifications:

• Excellent communication and interpersonal skills
• Organizational and time management skills, and the ability to prioritize
• Educate and train others
• Strong leadership
• Office and general management
• Inventory and supply management
• Self-motivated and adaptable to change
• Computer Skills: (Including Microsoft Suite, point of sale, phone systems)
• Interest in nutrition and wellness is preferred
• 3-5 years of work experience in customer service
• Previous experience managing a team
• 2-3 years of sales experience
• Reliable transportation
• Availability to work during the weekend
• No medical experience necessary

We Offer:

• Medical & Dental Insurance
• Base salary $50,000-$60,000 plus commission
• Free treatments and discounting on all products & services
• Friends and family discounts available
• Friendly team members and happy-healthy guests
• Fun and challenging job in a beautiful spa-like environment

FIKA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person