JOB BRIEF
Convenience store clerks greet customers, scan the bar code or enter the price of merchandise into a cash register, total the sale and accept payment for the goods. They assist customers in finding items as needed. Clerks may also be responsible for stocking the shelves with new inventory, keeping an eye out for potential shoplifters and helping to quickly clean up spills or other messes that occur in the store. The Convenience store clerk’s main responsibility is to checkout customers’ purchases accurately and efficiently while providing a positive customer service experience for the customer.
JOB DUTIES
- Greet customers and provide customer service.
- Turn gasoline pumps on or off, once customers have paid.
- Scan items for purchase at registers.
- Works a cash register and makes correct change for customers.
- Perform general cleaning duties around the store or refill food and drink appliances such as coffeemakers. Keep work area free from safety hazards and report any hazards found to management.
- Stocking and merchandising duties such as filling shelves, building displays or putting up signs.
- Perform security functions such as watching for possible shoplifting or reporting drivers who pump gas and leave without paying.
- Verify the age of the customer and refuse to sell the goods if they are underage, when selling lottery, alcohol or tobacco products.
- Maintains knowledge of all policies and procedures for proper checkout of customers.
- Discreetly notifies managers of items needing attention.
- Deals with multiple customers professionally.
Secondary Job Duties:
- Comply with all company policies and procedures.
- Present favorable impression in dress, personal hygiene and business attitude.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Other duties assigned by management.
QUALIFICATIONS
- High School diploma or equivalent experience.
- Demonstrate basic math skills to give change or count down till.
- Strong interpersonal/customer service skills.
COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands:
- Occasionally-Carrying up to 20 lbs., stooping, kneeling, and crouching.
- Frequently- Walking on tile/concrete, balancing, bending, pushing up to 20 lbs, talking, and smelling.
- Continuously-Standing on tile/concrete, pulling up to 20 lbs., lifting up to 20 lbs., reaching above waist/overhead, seeing, hearing and manual dexterity.
Safety Risk Factors:
- Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, sprays, and hazardous cleaning solutions.
- Continuously- Twisting of back and neck.
Other:
- Working environment involves inside with controlled temperatures.
- Varied, irregular schedules.