Position Summary:

The Community Relations Assistant works with the Community Relations Director, the Business Office Manager, and the Executive Director to manage recruitment and new hire onboarding, and to engage and support families and residents in a variety of ways.

Essential Position Qualifications:

• Assists in the community’s sales activities by helping families and residents move through the sales process to move-in.
• Covers the community’s sales activities over the weekend.
• Provides excellent customer service when answering phones and greeting visitors.
• Maintains and improves upon the occupancy level of the community.
• Assists the CRD with the move-in process by helping prospective residents, their family members, and/or advisers in the decision-making process by understanding their needs and educating them about the community’s services and programs.
• Works with Maintenance to ensure apartment readiness for move-ins, maintains model apartments, and ensures the community is always tour ready.
• Demonstrates exceptional customer service skills to all customers.
• Responsible for taking referral information from telephone and walk-in inquiries, obtaining necessary personal, clinical, and financial information.
• Helps the CRD coordinate the pre-admission process and the move-in process. Helps complete paperwork as needed.
• Supports recruitment efforts by managing requisitions and advertisements, and engaging in community recruitment events.
• Welcomes new staff members and walks them through the new hire and orientation processes.
• Works with the Business Office Manager to ensure prompt coordination for financial verification and to complete duties in OneMint.
• Participates, as needed, in stand up meetings
• Represents the community and increases awareness through participation in outreach to medical and community referral sources, and assists with internal and external events
• Attends and participates in required meetings and trainings.
• Knows Resident Rights. Helps the resident exercise and/or protect their rights.
• Reports resident complaints to management.
• Maintains confidentiality of resident information.
• Follows and adheres to HIPAA and other privacy policies to ensure the privacy and security of protected health information.
• Other duties as assigned.

Qualifications/Educational Requirements

• High School diploma or equivalent.
• Available to work weekends.
• Ability to work independently with minimum supervision, problem solving, conflict management and budgeting.
• Has a neat, professional, courteous manner and appearance.
• Computer proficient.
• Good communication skills, both verbal and written.
• Ability to read, write, speak and understand English.
• Sales experience preferred.
• Possesses a valid driver’s license, current car insurance, and has access to a vehicle.
• Current Food Handlers Card.
• Must pass a BCCU Criminal Background Check and fingerprint check.

Physical Demands:

• The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.