19 Customer Service Rep Jobs in Kinston, NC
FIELD CONTROLS, LLC is Hiring a Customer Service Rep Near Kinston, NC
Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance, Administration, and Technical Staff.
Basic Responsibilities include
- Work in customer service department interpreting, responding to, editing, and entering orders.
- Requires basic to extensive knowledge of applications, sales policies and order entry procedures to support a diversified industrial business.
- Coordinates pricing of special items and materials with estimates. Verifies shipping dates based on backlog, if required.
- Responds to customer problems, complaints, or conflicts by making decisions regarding these when possible. Consistently uses a professional, tactful, respective demeanor, and good phone skills to resolve concerns.
- Demonstrates computer skills (proficiency in Microsoft Office, Excel, and preferably PowerPoint)
- Entering order. Follow SOPs and work instructions
- Answer multi-line phone system and route calls to appropriate person.
- Assist customers with order or product problems when possible or locate appropriate resource to assist.
- Learn new accounts set-up process and coordinate with accounting when appropriate.
- Issue RGA (Return Goods Authorization) and follow through to resolve issue when appropriate.
- Contribute and/or manage administrative duties as assigned to include literature requests, marketing facilitation, database updates, product samples shipping, filing, etc.
- Support company's Representative Network (outside agencies managing territories).
- Assist "Inside Sales" with direct sales & marketing functions and projects.
- Other duties as assigned
- Competent to strong computer skills including Microsoft Office products, particularly Excel spreadsheet management.
- Background in distribution and/or OEM businesses and procedures covering; pricing and discounting, conditions of sales, customers, shipping instructions, and similar information.
- Good technical acumen to help clarify terminology, supply missing or misstated information, correct discrepancies in data, and write orders to facilitate and expedite order processing.
- Prefer individual with industrial/technical products experience in large SKU environments.
- Microsoft D365 experience preferred.
- High School graduate, some college
- Organized and detailed.
- Able to multi-task with multiple interruptions
- Excellent communication, phone skills
- Reliable
- Able to sort and manage multiple inputs from customers, plant staff, technical, and sales staff while still providing high quality customer service.
- Self-starter.
Job Summary
Full Time
$33k-41k (estimate)
06/10/2024
06/23/2024
fieldcontrols.com
KINSTON, NC
200 - 500
1927
Private
PATRICK T HOLLERAN
$10M - $50M
Durable Manufacturing
Related Companies
About FIELD CONTROLS, LLC
Field Controls is a supplier of draft controls, draft regulators and vent dampers for residential purposes.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
