Job Description:

Manager, Program Management

Role

Fidelity Charitable is looking to hire talent with strategic, analytical & “big picture” thinking to support the delivery of E2E projects from concept to fruition – including technology and/or process & procedural initiatives.

You will support Fidelity Charitable’s transformation towards digital-first experiences, working alongside Program development, Program management & NCS Domain teams to drive the successful launch of new products & programs. This role must be comfortable coming to the table with a “consultative lens” – uncovering available data sources to assist with deriving & articulating business value, and the ability to manage work across the project lifecycle including effective stakeholder management & communication.

The Expertise and Skills You Bring

• Passion for cultivating relationships:

• Work closely with FC Program teams, Agile/Technology Teams & Business Partners (LRC, Marketing, Fundraising, Analytics, Service Delivery & Operations) to develop, understand & articulate business requirements, while providing support where needed in user story development

• Provide input into backlog prioritization and validation, KPI development & “definition of done” activities

• Support the development and delivery of operational readiness documents, business process changes, and user training materials in partnership with cross-functional teams

• Cultivate & maintain relationships across teams to manage expectations, change procedures & provide outstanding communication

• Strategic Foresight:

• Balance scope, quality, effort, schedule, budget and risk at all times

• Facilitate discussions around user requirements for accountability – fluency between business & technology teams

• Strategic problem solver with an analytical approach

• Ability to question the status quo

• Business/Data Analysis:

• Proficiency with Tableau, Power BI, JIRA & Vizio a plus

• Process/use case workflow development experience

• Familiarity with Mural or MIRO creation/navigation a plus

• Proficient in Microsoft Applications: Word, Powerpoint, Excel

• Portfolio Management:

• Assist Charitable teams in identifying interdependencies, overlap, and reusable opportunities

• Experience in project management methodologies & responsibilities; progress tracking, resource allocation, risk/change management & excellent written/verbal communication

• Support the content development and visibility of org readiness materials

• Bachelors Degree or equivalent with 5 years of experience

• Program management, Project management and/or Business Analysis a plus

• Customer obsessed, with a curiosity to understand their lifecycles and areas of improvement

• Curiosity, autonomy & the passion to constantly learn

• Understanding of project lifecycles & the ability to articulate their importance in all phases of your work

• Champion a reimagining of current processes

• Support a strategic vision from concept to execution

• Cross-functional project support in a matrixed environment

• Leadership-ready reporting

The Team

Your work directly drives Fidelity Charitable’s growth by supporting the best donor, advisor, non-profit & associate experience across the philanthropic industry – with an eye for new business opportunities. Our mission is to make charitable giving simple, accessible, and effective. With a rapidly expanding donor base and suite of program offerings, it underscores our need for scale & efficiency to best support all those we serve. Working with FC program teams, you will support initiatives that increase adoption and usage of new programs, while scaling and improving existing programs. You will be asked to analyze business opportunities with quantitative data, recommend solutions, and work with cross functional & cross BU teams to deliver prioritized solutions.

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.