Job Description:

The Role

Fidelity Digital Asset Services (FDAS) is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to retail and institutional clients. The Manager in Custody Operations is responsible for day-to-day oversight of operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets.

To be effective, you will work closely with Exchange and Custody Operations, Technology Support, Client Support to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing standard methodologies and driving successful results.

Working Hours: Rotational 10 hour shifts 4 days a week.

The Expertise and Skills You Bring

• Significant operations experience including formal or informal oversight of daily functions, work assignment, training new team members, and coaching junior associates
• Relationship building skills across team, business unit, national peers and working as part of a distributed team
• Working knowledge of money movement, reconciliation, and settlement concepts
• Proven project management & decision-making skills
• Experience using, analyzing, and improving operational workflows in a highly controlled environment
• Prior experience supporting production and non-production testing to ensure platform stability through upgrades
• You will report to the Director of Operations and will be responsible for execution, oversight, and subject matter expertise regarding a range of activities to support institutional custody:
• Ensure all Custody Operations day-to-day activities are completed timely and accurately per our control framework and client needs
• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
• Provide regular and ad-hoc technical coaching to team members related to their day-to-day activities and help build their subject matter expertise for the future
• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Client Support, etc. to support ongoing client needs and drive process improvement
• Provide a leadership presence both within the team and the larger FDAS organization
• Your proven leadership skills, particularly on teams in face-paced, collaborative environments
• Your relationship building skills, with both team members and across the organization
• Your ability to quickly understand complex topics and effectively communicate those to all levels of the organization
• Your ability to think analytically and deliver solutions to complex challenges
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to guide the team through regular change as business priorities change
• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future
• Supporting a high-performance culture focused on delivering high satisfaction, quality, and efficiency for clients and the business
• Developing subject matter expertise in operations with focus on digital assets and pushing that knowledge through the organization
• Using sound judgement and proactively identifying and improving areas of risk mitigation
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Delivering superior results quickly and efficiently, applying effective time management skills
• Working with internal and external business partners to ensure proper policies and procedures are written

Responsible for day-to-day oversight of operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. Collaborate with various teams to ensure understanding of client custody and operational needs as well as drive overall satisfaction.

To be effective, you will work closely with Exchange and Custody Operations, Technology Support, and Support to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.