FINANCIAL SERVICES SPECIALIST

Fibre Federal Credit Union is seeking a Full-Time Financial Services Specialist to join our team by making an impact in your community by helping our members achieve their financial goals.

Wage Range: $19.82 - $30.98

The range above allows our employees room for growth through annual merit and other pay increase. The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role.

This is not a remote position.

BENEFITS

• Competitive Salary

• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee

• Paid Vacation Time

• 6% 401(k) Plan Contribution

• 10 paid holidays

• 2 floating holidays

• Opportunities for growth within the company

PRIMARY FUNCTION

Receive and assist members in person, online, or on the telephone. Provide thorough Credit Union information and encourage members to use the many other services of the Credit Union. Open all types of new accounts and cross sell basic Credit Union services to new prospects and existing members in a prompt, courteous, and friendly manner. Receive and submit loan application information for members and sign loan documents.

SPECIFIC RESPONSIBILITIES

• Determine prospective members' qualifications for membership based on current field of membership.

• Transfer accounts for members and make appropriate referrals to cross sell a variety of Credit Union services.

• Open new share, checking, IRA, and certificate accounts, and maintain existing and closed accounts. Carry through related duties and activities according to Credit Union policies and procedures.

• Need to communicate professionally and effectively to provide superior member service.

• Obtain proper documentation of direct deposits and related duties.

• Process and maintain safety deposit box rentals, billing, and other related duties when applicable.

• Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.

• Submit loan application information for members to Consumer Lending.

• Complete member loan signings in accordance with Credit Union policies and procedures.

• Perform all cash handler functions at peak periods in the service center.

• Perform vault duties for the service center as needed.

• Provide exceptional member service.

• Must maintain accuracy and fix identified mistakes in a timely manner.

• Must follow Credit Union policies and procedures as outlined for Loans, Member Services, Tellers, the Employee Guide, and Security, ensuring all dual control and internal controls are followed within their area of responsibility.

• Must be a self-starter, self-motivated, and use initiative while effectively adapting to change.

• Provide assistance to service center personnel in the absence or unavailability of the manager or supervisor, including approvals and overrides.

• Open and close service center as needed.

• Duties as assigned.

POSITION QUALIFICATIONS

• Position Knowledge - Knowledge, skill, and mental development equivalent to completion of high school is required. Financial or credit union experience helpful but not required.

• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills - The individual maintains confidentiality, remains open to the ideas of others, and exhibits willingness to try new things.

• Oral Communication - The individual speaks clearly and persuasively in positive and negative situations. The individual maintains on-going communication with the Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

• Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information.

• Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

• Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

• Observes Policies/Procedures - The individual observes Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.

• Image - The individual must display a positive and professional image.

• Must be bondable.

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

**All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.***

The Credit Union is an equal opportunity employer. The Credit Union makes employment decisions on the basis of merit. We want to have the best available persons in every job. The Credit Union policy prohibits unlawful discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and not tolerated by the Credit Union. At the Credit Union, we are committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Credit Union and prohibits unlawful discrimination by any employee of the Credit Union, including supervisors and co-workers._