Summary:

Fibersmith, a 2020, 2021, 2022 INC5000 company is looking for a person who sees themselves as a go-getter and welcomes the challenge of meeting the needs of a growing business. 

We are looking for a creative, self-driven Software Content Developer to help our new and current business clients realize and maximize the value of Fibersmith/Vision products and services.

Key skill areas:

Technical and front-end documentation 

Software development, research and testing

User interface training curriculum 

Key Duties and Responsibilities:

The Software Content Developer plays a role in the research, development and support of the company’s software initiatives. As a cross-member of the Vision development and Client Success teams, this position will collaborate closely with colleagues to determine front-end, user experience and training improvements. This role can have a significant role in driving user acceptance and software adoption.

This role will be entrusted with creating and improving the user experience by developing clear, concise and engaging content that guides users in their daily use of Vision. This includes work associated in writing and updating customer-facing online help systems, content library and user training guides. Developing effective documentation gets users familiar with the software and to make them aware of its features and capabilities. Support content will be published on Fibersmith/Vision’s digital channels (Support Center).

Qualities: 

• Flexible with the changing needs of a growing business
• Value integrity, excellence, hard work and winning 
• Ability to work effectively with a diverse group of individuals at all organizational levels 
• Thrive on challenges and look to be involved in issues and have an impact 

• Have the professional maturity to take ownership, operate with transparency, and focus on producing results 
• Ability to make informed recommendations on areas of improvement for self, coworkers, products and services 
• Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment 
• Work with quality assurance by identifying bugs and new features to help improve user experience

Qualifications:

• Coding experience in JavaScript, PHP, and Angular 
• Experience in writing user manuals and software documentation 
• Excellent written communication skills and experience

• High concentration levels, good task management and superior problem solving
• Willingness to work outside of regular business hours as needed to meet project needs.
• Must be detail-oriented and maintain high levels of quality control for various elements during developing, writing, editing, and final delivery of code and support content

This is an opportunity to join a recognized and growing company within the telecom and fiber Internet industry.