Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States. Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia. The Operations Supervisor assists in supervising the front desk operations and hotel/campground staff. This position enforces policies and procedures and establishes a positive work environment. . We are currently looking for a: Adventureland Inn - Operations Supervisor Roles & Responsibilities: Roles & Responsibilities Handles guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and, when necessary, future reservations following hotel rate structures, discounts and sell strategies. Handles guest check ins/check outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner, Cancels room reservations according to procedures Responsible for assisting in interviewing and hiring of hotel operations staff and campground staff Supervises hotel staff and campground staff and work during shifts ensuring shift check lists are completed Runs accurate room status reports and relays necessary information to affected departments and individuals Assists in revenue management of the hotel and campground Responds to guest questions regarding the hotel. Knows the lay out of the hotel including all suites and all outlet locations and hours of operation. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Manage and train the desk staff, night audit and all reservation desk team members. Ensure the staff provides professional and friendly service for customers as gauged by service scores / surveys and online reputation postings Oversee the ongoing training and development of staff in life safety, billing, emergency situations, guest service concerns, complaints Scheduling staff rotations, prevention of overtime, labor percentage controls, etc. Managing OTA information including answering questions in extranets Perform other duties as directed by Director of Lodging or Resort General Manager Participates in “Manager on Duty” program as scheduled by Director of Lodging Requirements Must be able to reach, bend, kneeling, lifting up to 50 pounds Walking and/or standing for long periods of time Proficient computer skills (i.e. typing, data entry, etc.) Flexible scheduling, open availability Education: High School education or equivalent experience. Languages: Fluent English Skills: Customer service – must have strong hospitality skills including, interacting with guests, responding professionally to guest questions and concerns, and completing guest requests in a timely manner. Creativity – You will be responsible for creating fun and unique memories with our guests to match the environment you work in. Communication – Verbal, written, and listening skills are extremely important in this role. Team Work - must be a team player and help to build positive work relationships that are necessary to meet business objectives. Organization – Manage your time wisely, prioritize tasks, and meet deadlines. Problem Solving – quickly identify when an issue arises and come up with an appropriate solution. Mult-tasking – This position requires handling multiple tasks at once and completing them in a timely manner. Ability to work under pressure Attention to detail Experience: One (1) year of experience in a hotel or other customer relations position Other: N/A Team member benefits: Why Palace Entertainment? We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits: Competitive compensation Comprehensive health and wellness package 401k Savings and Investment plan Free admission to Palace Parks in the continental US A generous paid time off program When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results. If you’re ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at www.palaceentertainment.com --> Job Opportunities to see if you’re a fit for our other open positions Do not miss the chance to spark your career now! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in Parques Reunidos!