Job Summary

Job Title: Deli Assistant Department Manager

FSLA Status: Salary

Supervisor: Deli Department Manager

Alongside the Deli Department Manager, the Assistant provides leadership to all Deli associates, lives the boomerang principal, ensures that an enjoyable shopping experience is consistently delivered, and contributes to store sales and profitability.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the Department Manager with achieving Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
• Contributes to the Deli Department gross profit goals, planning and shrink control
• Leads and reinforces Festival culture, guest service and performance expectations
• Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
• Responsible for the thorough and consistent training and leadership of new Deli associates
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
• Provides guidance and delegates duties to Deli department leaders
• Develops associates by supporting professional goals and objectives
• Collaborate with the Department Manager to write and conduct performance reviews of Deli associates, partnering with Deli leaders on specific areas within department
• Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Director
• Ensures correct signage is represented throughout Deli Department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains inventory levels and ensures accurate pricing on products received and sold
• Places orders with various vendors for special orders and holidays, utilizing item movement as needed
• Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
• Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed
• Assists Department Manager with the preparation of coaching sessions, performance reviews, event notes, training checklists and store sales
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Ability to deal tactfully and effectively with guests and all personnel
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
• Must be ServeSafe Certified (Festival will pay in order to get certified if not)
• Must have been in a Counter Lead or Night Lead position a minimum of 6 months

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Stand in place for a long period of time, bend, stoop, and kneel regularly
• Full range of upper body motion
• Lifting up to 50 pounds on a frequent basis
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

• The Deli Assistant Department Manager is a full time, salaried position
• This position will work a variety of shifts including days, nights, weekends, and holidays based on what business dictates

Company Overview

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Here are a few of the ways we support our associates: • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.