Job Summary

Job Title: Deli Assistant Department Manager

FSLA Status: Salary

Supervisor: Deli Department Manager

Alongside the Deli Department Manager, the Assistant provides leadership to all Deli associates, lives the boomerang principal, ensures that an enjoyable shopping experience is consistently delivered, and contributes to store sales and profitability.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the Department Manager with achieving Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
• Contributes to the Deli Department gross profit goals, planning and shrink control
• Leads and reinforces Festival culture, guest service and performance expectations
• Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
• Responsible for the thorough and consistent training and leadership of new Deli associates
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
• Provides guidance and delegates duties to Deli department leaders
• Develops associates by supporting professional goals and objectives
• Collaborate with the Department Manager to write and conduct performance reviews of Deli associates, partnering with Deli leaders on specific areas within department
• Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Director
• Ensures correct signage is represented throughout Deli Department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains inventory levels and ensures accurate pricing on products received and sold
• Places orders with various vendors for special orders and holidays, utilizing item movement as needed
• Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
• Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed
• Assists Department Manager with the preparation of coaching sessions, performance reviews, event notes, training checklists and store sales
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Ability to deal tactfully and effectively with guests and all personnel
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
• Must be ServeSafe Certified (Festival will pay in order to get certified if not)
• Must have been in a Counter Lead or Night Lead position a minimum of 6 months

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Stand in place for a long period of time, bend, stoop, and kneel regularly
• Full range of upper body motion
• Lifting up to 50 pounds on a frequent basis
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

• The Deli Assistant Department Manager is a full time, salaried position
• This position will work a variety of shifts including days, nights, weekends, and holidays based on what business dictates

Company Overview

Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates 40 full-service supermarkets across the state of Wisconsin. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.