Job Summary

Job Title: Cart Runner

FLSA Status: Hourly

Reports To: Guest Services Manager

A Cart Runner is responsible for maintaining outstanding customer service as per company standards, gathering carts, and safeguarding company assets. Must provide prompt, friendly, reliable service to our customers by properly collecting carts, and by offering accurate location of item information

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that each customer receives outstanding service by providing a friendly environment.
• Be friendly, courteous, cooperative, and able to communicate with associates and customers.
• Responsible for maintaining standards according to the Guest Services expectations.
• Performs prompt parcel pick-up service.
• Collects shopping carts from parking lot and surrounding areas and returns carts to store in a variety of weather conditions (snow, ice, extreme heat/cold, rain, etc.).
• Communicate customer requests to management.
• Support and execute superior customer service.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to bag efficiently while maintaining product integrity
• Ability to communicate with associates and customers
• Ability to read, count, and write accurately
• Ability to operate all equipment necessary to perform the job

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions

WORK SCHEDULE

The Cart Runner is an hourly position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

#FFMED

Company Overview

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Here are a few of the ways we support our associates: • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.