Staff

High School Diploma or Equivalency.

Five years of work experience in a technology support related position.

A valid driver's license, CTS Certification within one year of employment, an advanced industry recognized certification within one year of employment (e.g. Extron, CTS-I, QSC, etc.), AVIXA Certified Technology Specialist (CTS-I or CTS-D) within one year of employment, and Control system programming certification within one year of employment.

Associate's degree, two years of work experience in an IT related support position including audio/visual related work experience, installing equipment mounts on walls and ceilings, climbing ladders, using power tools and lifts, bachelor's degree, live event support or broadcasting, experience in designing advanced A/V systems, or experience with project management.

1. Installation & implementation of new technologies under the leadership of more senior staff & leadership positions.
2. Assist in annual readiness and evaluation process of all campus locations with all audio/visual needs.
3. Troubleshoot and support the audio/visual needs of university faculty, staff, and students; to include a wide array of video and audio installations.
4. Install and terminate video, audio, cabling, and control systems in an organized manner consistent with industry standards.
5. Test and evaluate various software applications and resolve workstation conflicts.
6. Strengthen communication within Information Technology Services by developing, editing, collaborating, and documenting audio/visual and computer usage and planning.
7. Participate in the asset lifecycle management of hardware and software.
8. Provide consultation to assist in the design of new audio/visual projects.
9. Participate in University-wide audio/visual planning and assessment activities.
10. Assist with continuous workflow improvemens and in daily operational efficiencies.
11. Provide audio/visual and classroom support services for assigned area(s) with the University community while providing a fresh perspective of support strategies.
12. Assignments will include some computer technician responsibilities.
13. Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
14. Provide distance learning support and troubleshooting, for microphones, control systems, document cameras, video/audio equipment, software, and remote faculty.
15. Live event support.
16. Facilitate web conferencing services to include Zoom, Microsoft Teams, etc.
17. Travel to support remote campus and event sites. May require overnight travel on an occasional basis.
18. Intermediate skills, reasoning, and advanced capabilities to resolve complex issues and help mentor junior positions.
19. Participate in strategic planning for and replacement of technology enhanced classroom projects.
20. Research, recommend and assist in purchasing, upgrading, replacing any audio/visual related equipment/devices, & implementation of new technologies.
21. Prepare appropriate documentation for ordering materials and monitor progress from acquisition to completion.
22. Train users in the operation and minor adjustment of audio/visual electronic equipment and systems.
23. Coordinate and communicate audio/visual initiatives with the requesting areas.
24. Assignments will include computer technician responsibilities and student employee supervision.
25. Coordinate with outside vendors for services and support.
26. Test and evaluate new technologies as needed.
27. Mentor and assist in the development of subordinate levels.
28. Advanced skills, reasoning, and advanced capabilities to resolve complex issues and help lead junior positions.
29. Design systems in collaboration with end users.
30. Develop user interfaces and program control systems in Extron, Q-SYS, and other programming languages (e.g. Python, C, etc.).
31. Document designs and develop signal flow diagrams and system drawings.
32. Hire and evaluate student employees.
33. Implement new standards that result from evaluation and testing.
34. Coordinate control system designs with outside programmers.
35. Any other duties assigned within the position classification area.

1. Communicate effectively both verbally and in writing.
2. Operate power tools.
3. Plan, organize and make sound judgments and decisions.
4. Read blue prints and interpret electronic circuitry.
5. Successfully interact with a variety of staff, faculty, students and public in a variety of situations.
6. Successfully pass a background check.
7. Troubleshoot, operate, repair and maintain A/V equipment and systems.
8. Demonstrated commitment, experience and understanding for diversity, equity, and inclusion.
9. Installation skills for finish work (cable dressing, trim/finish).
10. Advanced installation skills for finish work (cable dressing, trim/finish).
11. Remote support and monitoring for A/V systems (deploying firmware upgrades, etc.).
12. Select, train, and supervise others in the performance of the characteristic duties.
13. Program control systems.
14. Develop automation scripts.

Unofficial Transcript 1
Industry certifications

Transcript 1 (OPTIONAL): Applicants who have completed college coursework or attained a degree must attach a copy of unofficial transcript.
Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

Initial Application Review Date: