Overview

Ferrellgas is seeking a Telecom Engineer to join our growing team. This position maintains, installs, upgrades and configures Telco hardware and system software making up our enterprise voice network. The incumbent administers telco systems and establishes and maintains security according to corporate policies as well as follows standard practices and procedures in analyzing problems. 

Benefits:

• Medical, dental, vision, disability & life insurance plans
• 401(k) retirement plan with company match
• Employee Stock Ownership Plan (ESOP)
• Bonus Potential 
• Paid time off (including holidays)
• Wellness program
• Tuition reimbursement program
• Remote work environment

Responsibilities

• Maintains, installs, upgrades, and configures Telco hardware and system software
• Administers telco systems and establishes and maintains security according to corporate policies
• Uses independent judgment and discretion to troubleshoot technical problems. Analyzes the problem to decipher and determine the root of the issue.
• Works with Telco Account Representatives to manage business
• Works with IP and Network teams to assist with resolution of IP Phone issues.
• Researches, evaluates, and provides location and phone information for field locations and corporate locations when requested.
• Participates in a 24X7 production support on-call
• Makes plan / change recommendations, when necessary
• Works all Telecom related helpdesk tickets, tracks orders, tests all change requests ensuring timely completion
• Tracks Service Unit / Service Center changes making necessary changes to support modifications
• Attains proper approvals on orders before placing them

Qualifications

• Bachelor’s degree in a related field preferred
• 2-5 years experience dealing with Telcos, making line routing changes and customer service work
• Broad understanding of Voice over IP technology and how it interfaces with local telco lines
• 2-3 years of support skills of NICE InContact and PBX vendor, preferred.
• Strong Microsoft Office skills including Excel, Word and Outlook
• Excellent interpersonal, communication, organization and analytical skills
• Must be able to work with limited supervision and have adequate knowledge of Windows Systems, VMWare and Networking