Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Remote Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working from home. This position is responsible for answering and resolving Emergency Customer Care calls, 24x7 to include all weekends, and all holidays.

• Answers and resolves urgent-emergency calls.
• Ability to work in multiple systems.
• Meet the goals of the team to include quality and productivity standards.
• Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems.
• Handles and follow up on emergency calls in an efficient and timely manner.
• Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion.
• Works towards automating manual tasks by recommending process improvements.
• Work in tandem with other team members remotely.
• Emanates a positive attitude; ability to support the changes of the business.
• Works in a fast-paced environment with seasonal business and high-volume peak times of the year.
• Demonstrates high levels of reliability and integrity.
• Assists other departments by completing various data entry tasks.
• Outbound calls to ensure that orders are fulfilled in a timely manner.

• High School Diploma or equivalent
• 1 year of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.

• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Preferred Remote Qualifications:

• Windows 10 or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
• Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider.
• Apple products can be utilized, but nothing lower than 14.0 (High Sierra OS).
• Use of dual monitors is preferred but not required.