COLLECTION AGENT

Position

The Collections Agent works in the Finance Department as responsible for collection activities on past due accounts, maintaining good customer relations, analyzing accounting receivable reports to prevent losses, and improving the ratio of the overdue invoices. The Collections Agent responds to the Chief Financial Officer (CFO) and to the Upper Management of the Company.

Duties and responsibilities

• Manage and provide statements to the Client highlighting the overdue and payment methods
• Contact clients by phone to secure the balance of the debt and negotiate payment
• Record and update the collection system for tracing the activity of the collection
• Timely organize the follow-up with a promise of pay and communicate to the management the risk overdue
• Support Client requests of documentation, clarification on billing as an interface with the Billing and Accounting Department, and manage questions and compliances
• Establish and meet collection goals as assigned by the Company

Required Skills

• Excellent communication, approaching, and listening skills
• Organize and diligently maintain the system update
• Oriented to solve disputes with the clients finalizing collection and avoid future overdue
• Team worker

Education and Experience:

• Bachelor’s degree.
• 3 years as a collector.

The Job Description outlines the nature and level of work to be done by the employee, but it is not an exhaustive list of duties, and completing other duties may will be asked by management.