Job Summary

The Case Manager (CM) will provide targeted mental health case management services to adults who meet Minnesota State Statute requirements for serious and persistent mental illness (SPMI) and children who meet Minnesota State Statute requirements for severe emotional disturbance (SED) gain access to needed medical, social, educational, vocational, financial, and other necessary services as they relate to the recipient’s mental health needs.

Day Treatment Mental Health Practitioners (MHP) provide day treatment services, home and community-based skills services to children, adults, and families with mental health concerns to improve their basic functioning under the license of a qualified mental health professional (QMHP).

Supervisory Responsibilities

Case Manager/Mental Health Practitioners are not responsible for the supervision of other employees. They are expected to coordinate services with other Fernbrook employees who share caseloads.

Reasonable Accommodations

Fernbrook values an inclusive and accommodating work environment. Fernbrook also values employees with lived experience that matches the populations we serve. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Duties and Responsibilities

• Provide mental health services to children, adults, and families.
• Utilize various effective strategies to respond to child/adult/family needs in a respectful and professional manner.
• Complete all documentation according to content and quality standards.
• Coordinate referrals and engage in ongoing collaboration with family community support services as identified in the community support plan for the child/adult/family.
• Case Managers meet with the child/adult/family at a frequency based on client mental health need (must be a minimum of once every 30 days) and be available to meet with the child/adult/family upon their request.
• Actively participate in discharge planning for the child/adult and, to the extent possible, coordinate the services necessary to assure a smooth transition to home and community based services, when the child/adult is leaving a residential treatment facility, regional treatment center, correctional facility, other residential placement, or inpatient hospital for mental health services.
• Coordinate and facilitate child/adult/family quarterly team meetings.
• Advocate for child/adult/family to resolve crises and reduce barriers.
• Actively seek out supervisory consultation and direction as needed.
• Regularly attend and engage in a way that meets your needs in staff meetings and group supervision.
• Complete 30 hours of continuing education related to mental health every two years.
• Communicate and reflect Fernbrook Family Center’s mission internally and externally.
• Comply with agency policies and procedures.
• Case Managers have productivity standards in regards to client-contact, and are required to attend mandatory meetings, which may focus on continuing education, program development, and client consultation.
• Meet MHP productivity requirement of clinical services with families/groups, as well as weekly billable productivity.
• Other duties as assigned.

Required Skills/Abilities

• Ethical decision making skills
• Professional boundaries
• Ask for support as needed
• Ability to independently manage schedule and task deadlines.
• Ability to communicate with internal and external staff via written and verbal methods
• Ability to work in a variety of settings and environments independently and as part of a team
• Willingness to seek and apply direction and feedback
• Willingness to learn and expand clinical knowledge
• Proficient in usage of computer and basic software programs or willingness to learn
• Commitment to the core values and mission of Fernbrook

Physical Demands

• Prolonged periods sitting, listening, and observing or working on a computer.
• Physical health and stamina to work on a consistent basis with children and adults who have varying needs.
• Occasional situations may occur where staff need to be able to lift up to 15 pounds.

Position Type and Expected Hours of Work

• Expected hours of work are flexible and generally occur between 7:00am – 7:00pm.
• Expected to travel to and from a client’s home, community settings, Fernbrook offices, and other locations when clients are placed out of home.
• Salary staff are required to work 40-43 hours per week, however hours may be outside of this range in order to complete projects and responsibilities to meet client needs.
• Hourly staff are able to work up to 40 hours per week. Hours over 40 will need to be preapproved for overtime by supervisor.

Education and Experience

• Positions that require community based client contact must have reliable transportation, a valid driver's license, valid automobile insurance, and acceptable driving record.
• Must pass criminal background check based on agency and Department of Human Services requirements.
• A case manager must have:
  •  A Bachelor’s degree in one of the behavioral sciences or related fields, including but not limited to social work, psychology, or nursing from an accredited college or university; OR
  • Have three or four years’ experience as a case manager associate; OR
  • Be a registered nurse without a bachelor’s degree and have a combination of specialized training in psychiatry and work experience consisting of community interaction and involvement or community discharge planning in a mental health setting totaling three years.

Preferred Education and Experience

• Experience working with children, adults, and families.
• Bilingual.
• Experience working as a Case Manager.
• Skilled in identifying and assessing a wide range of client needs.
• Knowledgeable about local community resources and how to use those resources for the benefit of the client.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, national origin, ancestry, gender, gender identification, disability, pregnancy, age, military status, veteran status, genetic information, or any other classification protected by federal, state, or local law.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. At the request or discretion of the agency or the employee, these duties, responsibilities and activities may change, with notice as allowable depending on the request.