1 Call center representative Job in Wixom, MI
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Feldman Automotive Group is Hiring a Call center representative Near Wixom, MI
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our Service Call Center team.
This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work.
We now have 15 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team
Core Values
- Honesty and Integrity
- Respectful
- Fanatical attention to detail
- Team Player
- Fun & Enthusiastic
Benefits
- Life Insurance and AD&D
- 401k
- Critical Illness Insurance
- Accident Insurance
- Short and Long Term Disability
This is NOT a remote based position.
Responsibilities :
- Answer customer calls and establish follows-up with service appointments
- Utilize multiple systems to pull up the customer's information while still speaking with them on the phone
- Be comfortable in a tech savvy role that demands multi-tasking
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial service information & direct them to the service department
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions - keeping positive relationships with teammates, service team and dealership management
- Utilize CRM tracking system daily
Requirements :
- Experience in an office-based work environment is beneficial
- Experience in a call-heavy role is highly considered!
- Must have strong computer skills
- Must be able to multi-task and be comfortable in a more tech savvy role
- Great verbal and written communication skills
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Willing to submit to a pre-employment background check & drug screen
Last updated : 2024-04-23
Job Summary
Full Time
$45k-57k (estimate)
04/25/2024
05/11/2024
feldmanautomotive.com
<25
The job skills required for Call center representative include Call Center, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Step 3: View the best colleges and universities for Call Center Representative.
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