POSITION OVERVIEW:
Support, coordinate and communicate with operations, planners and drivers to assist in moving freight in a timely, safe and cost-effective manner, including entry and reporting in required systems.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Complete and assist drivers with entry of road calls, record/report and communication of driver delay, overweight citations, road side inspections, accidents, chemical spills, seal discrepancies, as they relate to over the road movement in support of the line-haul network
2. Under close manager supervisor, select vendors from an approved company list, build efficient timelines for resolution and record such events including signing off on the service received from outside vendors when coordinating breakdowns, accidents and chemical spills 
3. Assist in troubleshooting of drivers work day to ensure timely dispatch and arrival with proper equipment and appropriate drivers pay (task, mileage, etc.) including internal and external dispatches (FXF Driver, FXG Drivers, Cartage and Purchased Transportation). Add additional task pay or alternate route information as needed or rerouting due to network or system issues
4. Assist in developing competency levels in the following areas: computer/operating systems, analytical scope, basic principles of industry and policy/procedures defined by the company. Provide information for Transportation Planners and Operations Management pertaining to trailer registrations, driver logs, trailer manifests, etc. 
5. Approve/deny Hours Of Service exceptions after reviewing the drivers logs and reasoning for exceptions and make all appropriate records including notifying ORIG and DEST SC of delay or rescue if needed.
6. Troubleshoot TCHEK card opportunities including fuel resets, activations and express code generation. TCHEK and Comdata payments to vendors for service repairs, fuel (gasoline and diesel) and any other expenses that arise (antifreeze, wiper fluid, etc.)
7. Comply with all applicable laws/regulations, as well as company policies/procedures
8. Perform other duties as required
 
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
 
QUALIFICATIONS:
· High school diploma or equivalent 
· Two (2) years of general clerical, Logistics or Business experience, preferred
· Knowledge of Department of Transportation (DOT) and hazardous materials regulations, preferred
· Knowledge of company policies/procedures, preferred
· Knowledge of Microsoft Office 
· Knowledge of Peoplenet, TCHEK/Comdata and Maintenance Control Management System (MCMS), preferred
· Good analytical and problem solving skills
· Good communication and interpersonal skills with ability to communicate clearly and effectively with all levels of employees 
· Multi-tasked oriented and possess good organizational skills
· Ability to work independently and as a team member
 
WORKING CONDITIONS:
· Hours may vary due to Linehaul and Operational needs
 

COMPENSATION USE
FLSA Status: [] Exempt [X] Non-Exempt

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.