POSITION SUMMARY :

The Business Solutions Advisor is responsible for the successful solution design, validation, planning, management and execution of implementation for complex customer programs.

This role provides post-implementation oversight and relationship management for select customers. This position directly supports the Field Sales organization, but also partners with the customer and cross-functionally within corporate and field operations to identify and deliver all program requirements.

GENERAL DUTIES AND RESPONSIBILITIES :

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Meet objectives for the Sales Solutions Design & Implementation team as set by the Sr. Manager, Sales Solutions Design & Implementation and prioritized in accordance with company strategy and Sales goals
• Review, validate, analyze and design solutions for customer opportunities
• Plan, manage, execute, and follow-up on customer implementations
• Operate within guidelines as established for service levels, solution development, implementation planning & measurement, issue management, status reports, project completion and ongoing oversight.

Adhere to published rules of engagement

• Build and grow cross-functional relationships within the field and FSO in support of customer solutions design, development, implementation and growth / retention
• Ensure customer solutions and sales implementation plans are developed and administered in accordance with established sales agreements and company policies / procedures.

Escalate potential issues, including problems with replication / sustainability

• Lead coordination of customer-facing resources, communications, readiness assessment, risk mitigation and transition to operations and / or oversight resource
• Ensure customers are trained to utilize the FedEx Office program offering specific to the client supported programs
• Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post-implementation relationship management
• Provide overall communication to team members who directly interact with the customer, either in an on-site environment and / or at key off-site production locations, associated with client relationship management, account maintenance, systems, and procedures
• Act as main point of contact for key customer business owners
• Monitor overall progress for each customer and address process needs to meet customer expectations through life of the program
• Participate in program development, planning and launch of Solutions Design & Implementation and Sales Operations initiatives
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• Bachelor’s degree in Business, a related field or equivalent experience
• Master’s degree preferred
• 5 years experience in sales, sales support or customer-facing roles focused on developing existing business relationships
• Experience working with sales processes, operations, organization / workflow and customer agreements
• Some project management experience preferred
• Experience working with MS Project, Visio, Excel, PowerPoint and Access
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS :

• Ability to travel as required in order to meet with customers, vendors, other team members, and / or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business;

regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here .

Last updated : 2024-05-21