2 fedex retail customer service associate 16 35 hr Jobs in miami, fl
YEYAS BEAUTY SUPPLY LLC is Hiring a Retail Customer Service Associate Near Miami, FL
Job Description
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
Dukanee Beauty Supply established in 1962. We are a dynamic and leading Retail company dedicated to the distribution of professional beauty supplies, providing manufacturers with channels to reach customers across professional, non-professional, and B2B segments. The company has grown steadily through strategic acquisitions and new store openings. We pride ourselves on innovation, creativity, and connecting with our audience in meaningful ways. As we expand we are seeking a talented Retail Customer Service Associate to join our team.
Position Overview:
Join our dynamic team as a Retail Customer Service Representative where you will play a pivotal role in delivering unparalleled customer service and driving sales growth. In this multifaceted position, you will engage with customers via phone, email, and chat channels, addressing inquiries, assisting with orders, and providing in-depth product information. We are seeking a candidate with a keen eye for sales opportunities, aiming to upsell products and services to enhance both customer satisfaction and revenue.
Key Responsibilities:
- Provide outstanding customer service through phone, email, and chat channels, ensuring customer inquiries are promptly addressed.
- Actively engage in upselling products and services to optimize sales opportunities and elevate customer satisfaction.
- Maintain accurate and meticulous customer records, thoroughly documenting all interactions.
- Professionally and promptly resolve customer complaints or issues, striving for the highest level of customer satisfaction.
- Collaborate closely with team members to ensure consistent and superior customer service.
- Efficiently manage and prioritize multiple tasks in a dynamic work environment.
- Identify and implement improvements in the customer service process to enhance overall customer satisfaction.
- Assist in the development of customer service policies and procedures.
- Contribute to the training and onboarding of new customer service team members.
- Coordinate with various departments to address complex customer inquiries or issues.
- Participate in meetings to share insights and suggestions for enhancing customer service strategies.
Requirements and Qualifications:
- Proven track record in customer service or a related field.
- Exceptional phone etiquette and advanced communication skills, both written and verbal.
- Strong aptitude for upselling and effectively promoting products, driving sales growth.
- Proficiency in time management and demonstrated ability to prioritize tasks efficiently in a dynamic work environment.
- Bilingual proficiency in Spanish and English is required
- Knowledge of technical sales and familiarity with technology products, enhancing your ability to address customer inquiries effectively.
- Detail-oriented with the ability to maintain meticulous customer records.
- Solutions-oriented mindset, enabling prompt and professional resolution of customer complaints or issues.
- Collaborative team player, working closely with team members to ensure consistent and superior customer service.
- Adaptability to identify and implement improvements in the customer service process, contributing to overall customer satisfaction.
- Active participation in the development of customer service policies and procedures.
- Willingness to contribute to the training and onboarding of new team members.
- Coordination with various departments to address complex customer inquiries or issues.
- Proficient use of customer service software and familiarity with relevant tools used in the industry.
Education:
- High school diploma or equivalent
Schedule:
Part-Time positions available:
- Shift 1: 8:00 AM - 1:00 PM
- Shift 2: 1:00 PM - 5:00 PM
Compensation and Benefits:
Hourly rate: $15.00/hr
- 5 days PTO
- Perks: Employee Discounts Available
- 401K matching
Why work for Dukanee:
At Dukanee, we offer more than just a job; we provide an opportunity to be part of a dynamic and innovative team dedicated to the distribution of professional beauty supplies, providing manufacturers with channels to reach customers across professional, non-professional, and B2B segments. As an employer, we strive to create a workplace that fosters creativity, collaboration, and personal growth. Here are a few reasons why you would love to work with us:
Innovative Environment: Join a company that values innovation and encourages employees to think outside the box. At Dukanee, we embrace new ideas and provide a platform for our team members to contribute meaningfully to our ongoing success.
Career Development: We believe in investing in our employees' growth. Whether you are starting your career or looking to advance, Dukanee provides a supportive environment with opportunities for professional development and advancement.
Company Culture : Our company culture is built on mutual respect, diversity, and a shared commitment to excellence. We believe that a positive and inclusive workplace leads to happier and more productive teams.
Impactful Work: Join Dukanee and immerse yourself in impactful work that truly matters. At Dukanee, our passion extends beyond the retail industry; we are committed to making a genuine difference in the beauty and retail industry. Your contributions will play a pivotal role in advancing our mission, ensuring that every effort you put forth contributes directly to the positive impact we strive for.
Join us at Dukanee and become part of a team where your skills are valued, your ideas are heard, and your career is nurtured. We look forward to welcoming talented individuals who are ready to embark on a rewarding journey with us.
Job Summary
Full Time
$27k-34k (estimate)
05/30/2024
06/15/2024
The following is the career advancement route for Retail Customer Service Associate positions, which can be used as a reference in future career path planning. As a Retail Customer Service Associate, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Associate. You can explore the career advancement for a Retail Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Retail Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Customer Service Associate job description and responsibilities
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs.
03/01/2022: Rock Island, IL
They should know how to sell their products or services to customers.
12/19/2021: Biloxi, MS
Retail Customer Service Associate need to be able to communicate and convey their message to the customers to run a successful business.
02/03/2022: Monterey, CA
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
01/09/2022: Lexington, KY
Maintain a safe clean orderly retail center.
02/19/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Customer Service Associate jobs
Typically, a customer service associate will need to obtain their high school diploma or GED.
12/20/2021: Roanoke, VA
The training for a customer service associate position usually occurs on the job.
01/07/2022: Chillicothe, OH
A strong Customer Service associate will be able to quickly understand the customer’s problem and propose the best solution.
01/30/2022: Colorado Springs, CO
While not usually required, many companies prefer candidates with an associate’s or bachelor’s degree.
12/27/2021: San Diego, CA
Realizing and catering to the needs of an aging population can be beneficial to any Customer Service Associate.
12/17/2021: Monterey, CA
Step 3: View the best colleges and universities for Retail Customer Service Associate.
