FedEx Office Lead Retail Customer Service Associate Seattle , Washington Apply Now Competitive wages for both full and part time opportunities401K plan with company match after 1 year$10,000 educational assistance plan during your career as a FedEx Office employee! Academic term and plan year maxes apply.

Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.

Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

Sick time accrues 1 hour for every 30 hours worked.Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.

34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.Paid parental leave for both moms and dads!Adoption Assistance ProgramMedical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefitsValuable employee discounts on shipping, printing, and access to LifeCare / Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.

Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.Diversity, equity, and inclusion programs available for all employees.

POSITION SUMMARY : The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.

• The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information;
• recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise;

managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers.

With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES : (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersManages production flow to ensure all production orders are done right and on timeTakes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobsTakes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job managementSets up complex orders and performs multiple tasks at the same timeResponsible for ensuring quality during and after production processEnsures communication among shiftsCoordinates pick-up and delivery of customer ordersMay provide leadership to team members on an assigned shiftAssists in the training of store team membersCollates, sorts and organizes customer ordersOperates the Point of Sale terminal (POS), handles financial transactions and makes changeCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows instructions of supervisors and assists other team members in performing store functionsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and proceduresSecondary responsibility for coordination of all shipping related services and activities, to include : Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsures quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffers assistance to customers by suggesting appropriate shipping methods.

Maintains inventory of shipping suppliesAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS : High school diploma or equivalent education2 years of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookESSENTIAL FUNCTIONS : Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend / twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business;

regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the positionAdditional InformationColorado, Nevada, New York, California, Rhode Island, Washington and Hawaii Residents Only - Compensation : Hourly : $20.

00 - $23.50. The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and / or Nevada and / or New York and / or Washington and / or California and / or Rhode Island and / or Hawaii.

Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act and the California Equal Pay Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.

Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.Employee Benefits : Comprehensive and competitive benefits eligibility including Medical, Dental, Vision, EAP.

401K Disability, Life Insurance, ESPP, Sick Time, Holiday Pay, Vacation PayFedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

If you are applying in Philadelphia, PA, you can click here (http : / / www.phila.gov / HumanRelations / DiscriminationAndEnforcement / Pages / BantheBoxLawAtAGlance.

aspx) to learn about Philadelphia's fair chance hiring law.#J-18808-Ljbffr