Company Federal Reserve Bank of Minneapolis Do you enjoy working with people and also providing technical support? The System Level Help (SLH) team within Federal Reserve Financial Services (FRFS) Customer Service is looking for a Technical Analyst to provide support to Federal Reserve customers across all electronic access platforms. Department shifts have start times that range from 6:30am to 9:30am Central Time with 8-hour shift assignments. New employees will generally start on the 9:30 - 6:00pm shift. Support for evening customer testing will occasionally be needed, which concludes at 7:30pm CT. Team members work approximately 2-3 Saturdays and 1-2 weeks on-call support a quarter. This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance. Responsibilities: Promptly identify, troubleshoot, and resolve intermediate to complex end-user computer software, hardware, browser configuration, network connectivity and/or other issues related to firewalls, and VPN/router installation and configuration. Provide support for Federal Reserve customer use of middleware and file transfer technologies, including IBM Connect:Direct®, IBM® MQ and MQ Client, and Axway Secure Client. Analyze complex customer inquiries using a variety of tools and resources. Participate in and supports moderately complex Federal Reserve System-level projects, such as implementation/upgrades of end-user hardware and software. Utilize on-site lab to emulate customer environment for product troubleshooting purposes. Utilize on-site lab to test new products and service offerings, including cloud-based services. Provide testing support and facilitation to the Federal Reserve’s largest customers during evenings and on Saturdays, as needed. Provide rotational, after hours (on-call) support, as needed. Create and maintains procedures/documentation. May develop or facilitate training classes. Qualifications: To be considered at the Technical Analyst II level, you must meet the following educational and work experience: Associate degree in a relevant area OR HS diploma and three (3) years of full-time relevant experience, including use of advanced networking skills. To be considered at the Technical Analyst I level, you must meet the following educational and work experience: Associate degree OR HS diploma and two (2) years of full-time relevant experience, including use of advanced networking skills. Applicable at both levels: Strong working knowledge of multiple hardware/software platforms and applications. Strong initiative, analytical skills, and customer service skills. Ability to quickly grasp in depth understanding of procedures and automated systems. - Interpersonal skills, including the ability to work effectively in a team environment. Ability to multi-task and communicate technical concepts to end-users. Desired, not required: Networking certification(s), Active Directory certification(s), Server Operating System Administration certification(s), or completion of classes toward related certifications. Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Entry Network Technician (CCENT), Comp TIA Network , Amazon Web Services/Google Cloud/Microsoft Azure, etc. Additional Information: Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity. Technical Analyst II: $63,500- $79,422- $95,300 Annually Technical Analyst I: $55,000 - $68,714 - $82,500 Annually This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The screening areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well. Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401(k) match, and a fully funded pension plan Paid time off and holidays Free public transportation passes Annual educational assistance On-site fitness facility Professional development programs, training, and conferences And more… The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.