Company Federal Reserve Bank of Minneapolis Are you a Business Systems Analyst with a strong foundation in ServiceNow reporting and SLAs that possesses strong technical communication skills? The Federal Reserve Bank (The Ninth District) of Minneapolis's Technology Division is looking to hire Business Systems Analyst with experience in internal, external technical communication and training, and ServiceNow reporting to join our team. You will be responsible for providing technology communication and training and ServiceNow metric reporting for the district. Serve as a central point of contact for all technical training and communication, provide training and communication plan services to local technology rollout efforts. Develop and publish ServiceNow metric reporting to meet IT and business line needs. This is not a remote position. The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 2 days per week for meetings and team collaboration, unless directed otherwise by your supervisor. Overview of Responsibilities: Represent the Ninth District on the Federal Reserve System District Communication and Training partners work groups. As new technologies are released from National IT, ensuring local staff are aware of training options and hosting ad hoc sessions for niche training opportunities. Identify and solicit technical communication opportunities and needs and bring them forward to the appropriate channel for distribution. This could involve coordinating with other teams within IT, the Bank’s Communication team, the Technology Division Shared Services team and/or the System Communication team. Identify training needs and coordinate with NIT Plan team and local technology teams to ensure employees are aware of training opportunities “just in time” as new technologies or upgrades are made available. Establish baseline ServiceNow metric reporting for all IT Operation areas leveraging ServiceNow to broaden understanding of SLA compliance and team performance. Actively participate in the ServiceNow practitioner group. Establish and maintain End Point Services metrics dashboards. Qualifications: Bachelor's degree AND six (6) years of analytic experience in a business systems application and/or information technology environment. OR Associate degree AND eight (8) years of analytic experience in in a business systems application and/or information technology environment. OR Master’s degree AND four (4) years of experience in a business systems application and/or information technology environment. Experience designing, implementing, and maintaining software applications and/or database management programs preferred. Desired but not required qualifications: Experience in the following technologies: ServiceNow or similar Technology, Microsoft Office Suite to include Outlook, Teams and Visio. Experience with Agile SCRUM software development lifecycle and technology communications and training. Additional Information: Salary Range: $78,300 - $97,830 - $117,400 Annually. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity. Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401(k) match, and a fully funded pension plan Paid time off and holidays Free public transportation passes Annual educational assistance On-site fitness facility Professional development programs, training, and conferences And more… The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy. The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.