Description

Grocery Manager

Description:

DAYS/HOURS: Mon - Fri 8:30am - 4:30pm (up to 40 per week)

PAY RATE LEVEL: Five (5) $21.00 - $25.00 per hour

REPORTS TO: General Manager

SUPERVISES: Grocery Department

Leadership Responsibilities

• Understand, support, and reinforce:
• Feather River Food Co-op's Mission, Vision, and Principles
• Feather River Food Co-op's product standards
• Feather River Food Co-op's customer service standards
• Workplace positivity and accountability.
• Maintain comprehensive knowledge of, and ensure compliance with regulatory rules and standards relevant to the department.
• Act as a model for all employees, abiding by all co-op policies and procedures outlined in the Employee Manual and other guidelines.
• Demonstrate cooperation and professionalism, ensuring the integrity of Feather River Food Co-op's values, principles, and standards in decision-making and interactions with others.
• Ensure professional and friendly service is provided by Co-op employees.
• Actively seek out and create educational and talent development opportunities to increase the skills and knowledge of all store employees.
• Actively participate in the Feather River Food Co-op's management team and work together to achieve team goals and provide support to the General Manager.
• Consistently attend the management team, department, and all staff meetings.
• Follow procedures in the case of emergencies (such as fire, power outages, and evacuations), injuries and workplace violence, and non-emergency situations such as shoplifting and disruptive behavior.
• Comply with the requirements of Feather River Food Co-op’s Illness & Injury Prevention Program and address employee concerns and questions related to the IIPP.
• Abide by dress code and all Co-op policies and procedures as specified in the Feather River Food Co-op's Employee Handbook.

Customer Service Responsibilities

• Provide exceptional customer service as identified in Feather River Food Co-op Service Standards
• Take the initiative to improve knowledge of Feather River Food Co-ops product line and demonstrate the ability to answer or research customer questions.
• Promptly respond to customer inquiries, comments and complaints in a professional manner, with General Manager assistance when needed.
• Act as the manager on duty when assigned and promptly address issues affecting product quality, service or equipment malfunctions.
• Understand the elements of Co-op membership sufficiently to educate customers and process membership transactions.
• Understand and follow the procedures for processing special orders.
• Help customers with special orders in a prompt, friendly manner.

Operations and Maintenance

• Ensure department equipment is maintained and properly serviced. Advise General Manager of equipment repair and replacement needs.
• Ensure that refrigeration equipment temperatures are documented regularly with properly calibrated, working thermometers.
• Oversee resets, ensure accurate physical inventory counts, and other projects/tasks as assigned by the GM quarterly or as needed.
• Set department goals and develop structure aligned with the General Manager's overall store vision.
• Perform regular overall department maintenance, cleanliness, and organization, including back stock.
• Purchase products and other necessary items in accordance with department goals.
• Ensure store is well stocked with appealing and abundant sets and displays.
• Meet with local producers, distributors, brokers, and sales reps to identify and bring in new products, negotiate favorable pricing, promotions, terms, quality, and delivery schedules.
• Ensure orders are correctly received.
• Oversee correct pricing and handling of Special Orders
• Communicate ordering times, deadlines, and changes in delivery time to the Purchasing Team.
• Ensure well organized back stock to minimize loss and out of stocks on the retail floor.
• Check and code vendor invoices.

Merchandising and Product Management

• Ensure shelves and displays, including cross merchandise locations, are clean and beautiful, fully stocked, rotated and fresh, with accurate, up to date shelf tags and other signs.
• Ensure all unsellable items are properly disposed of, and keep accurate shrinkage records.
• Develop and maintain a dynamic system of category management, maintaining a core set along with a strong local set.
• Set prices to meet margin goals as set by Management, working closely with the POS Coordinator.
• Maintain knowledge of new products and trends and share information with staff and customers.
• Coordinate the introduction of new products with the purchasing team and POS Team Leader
• Ensure accurate, up-to-date, uniform department signs, price tags and labeling.
• Coordinate promotional orders and other sale specials.
• Coordinate product demos and product displays.
• Ensure shelves and displays, including cross merchandise locations, are clean and aesthetically pleasing, fully stocked, rotated, and fresh, with accurate, up to date shelf tags and other signs.
• Develop and implement store merchandising standards.
• Maintain excellent relationships with vendors.

Personnel

• Develop, model, and uphold performance standards and goal setting for all department employees.
• Assist Human Resources with recruitment and hiring of qualified employees.
• Develop and/or maintain department Standard Operating Procedures and training documents.
• Ensure training for all department employees and successful completion of training checklists with new department staff.
• Schedule department employees to meet department and store needs within the labor budget and goals.
• Collaborate with other managers to ensure overall operational staffing coverage and provide back-up emergency coverage when necessary.
• Conduct thorough and thoughtful performance evaluations of department employees upon completion of trial periods and as needed.
• Follow personnel procedures and good documentation practices. Take corrective action as needed for department employees according to established personnel policies.
• Conduct quarterly staff and other meetings as necessary.
• Emphasize interdepartmental communication and cooperation and facilitate employee engagement in department and storewide issues and opportunities.
• Attend continual education classes, conferences, and other training as possible.

Fiscal Management Practices

• Ensure invoices are properly coded and submitted to Finance for payment in a timely manner.
• Develop, implement, and maintain procedures to ensure proper credit is received for all vendor errors or compromised products.
• Develop variable pricing strategies to maximize sales growth and achieve margin goals.
• Ensure accurate, competitive pricing based on pricing strategy.
• Work with the General Manager to review department goals and plan corrective action as needed.
• Reach department goals for labor, sales growth, margin, and turns.
• Utilize sales reports when making decisions regarding product selection.
• Effectively manage allocated labor hours to ensure labor budget is maintained.
• Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to the GM in a timely, thorough, and professional manner.

Merchandising and Promotion

• Set department goals and develop structure aligned with General Manager's overall store vision.
• Develop and maintain a dynamic system of category management, maintaining a core set along with a strong local set.
• Meet with local producers, distributors, brokers, and sales reps to identify and bring in new products, negotiate favorable pricing, promotions, terms, quality, and delivery schedules.
• Set prices to meet margin goals as determined by Management, working closely with the POS Team Leader.
• Maintain knowledge of new products and trends and share information with staff and customers.
• Coordinate the introduction of new products with the POS Coordinator and provide new product and product change information.
• Contribute to the website, Facebook page, and other available promotional outlets upon request.
• Ensure accurate, up-to-date, uniform department signs, price tags and labeling.
• Coordinate promotional orders and other sale specials.
• Coordinate product demos and product displays.

Store, Security, and Safety

• Assist the General Manager in ensuring regulatory and legal compliance of operations.
• Ensure security of store property and personnel at all times.
• Coordinate training on advanced equipment in all departments in collaboration with Human Resources.
• Coordinate Security and Safety Practices (IIPP) collaboratively with the Human Resource Director.
• Coordinate with Human Resources that all managers and MODs are aware of security, safety, and emergency procedures and are trained to handle emergency situations.
• Oversee licensing records and renewal schedules.

Other

• Cashier as needed to support Front End.
• Perform other tasks as assigned by the General Manager.
• Attend continual education classes, conferences, and other training as possible.
• Utilize networking to learn from other co-op resources.

Requirements

ESSENTIAL REQUIREMENTS FOR ALL JOBS

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Daily Physical Demands include:

• Ability to sit or stand for long periods of time
• Use hands to finger, handle or feel objects
• Reach with hands and arms
• Walk, climb, or balance and stoop
• Ability to lift and move objects weighing up to 50 pounds
• Ability to team lift up to 75 pounds
• Ability to converse with employees and customers. Must be able to exchange accurate information while working the store floor and communicating with employees and customers. 
• Vision ability requirements include the ability to inspect, identify, observe and assess the situational work environment both close up and at a distance. Utilize color and shape to recognize products. 

Scheduling Requirements

The scheduling availability described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must be available to work weekends, evenings, early mornings, holidays, and high demand seasons. Employees will be provided a recurring base schedule at the time of hire, this will be used to determine the employees employment benefit status.

Employees are subject to adhering to all scheduling, vacation, sick, and attendance related policies not mentioned here. Full disclosure of policies is available upon request.

Work Environment

• Fast paced, physically-demanding work environment.
• Occasional job related travel for training, meetings, and/or events.
• Work near moving mechanical parts (i.e. store equipment, tools, etc.)
• Ability to work in an environment with moderate to loud noises (i.e. equipment and machinery)
• Crowded work spaces. Computer sharing is sometimes required.
• Can involve work in high precarious places (i.e. ladders, ladder work.)
• Ability to work in cold, wet conditions

DESIRED QUALIFICATIONS

• Minimum two (2) year experience in retail management
• Minimum two (2) year experience in product purchasing
• Minimum of three (3) years of experience in customer service
• Knowledge of natural foods and organic standards.
• Proven ability to handle multiple demands, work under time pressures, and meet deadlines.
• Experience in development of SOPs
• Experience in personnel management (interviewing, hiring, training, evaluation and discipline)
• Proven ability to develop, implement and adhere to labor budgets in collaboration with the general manager
• Strong organizational skills
• Keen attention to detail
• Ability to manage and motivate staff
• Ability to plan, develop, implement and assess systems for efficient and productive operations
• Strong communication and listening skills
• Commitment to superior customer service and to providing the highest quality shopping experience possible
• Ability to work well with others in a cooperative environment where teamwork and constant communication is essential
• Demonstrated ability to follow through on commitments
• Availability to work early mornings, evenings and weekends if needed.
• Willingness and ability to learn and grow to meet the changing requirements of the job.
• Proficiency with the use of computers, internet, and applications.
• Demonstrated acceptance of responsibility and accountability.
• Outstanding customer service skills and aptitude, with demonstrated appreciation of diverse cultures and backgrounds.

DISCLAIMER:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. All requests from management will be reasonable considering knowledge and abilities of employees in their job description. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment changes.