Customer Service Representative (Wholesale Industry)

Location: 6251 Box Springs Blvd, Riverside, CA 92507

Are you an enthusiastic communicator with a knack for problem-solving? Join our team as a Customer Service Representative in the wholesale industry.

Responsibilities:

• Provide exceptional customer service to retail accounts via phone and email.
• Utilize fast typing skills for efficient order and data entry.
• Multitask effectively by handling phone calls while creating invoices.
• Utilize Quickbooks and Excel for invoicing and data management tasks.
• Communicate with UPS for claims resolution and handle client inquiries.
• Respond promptly to customer emails with professionalism and accuracy.
• No cold calling involved; focus on assisting existing clients and resolving issues.
• Ensure accurate spelling, grammar, and attention to detail in all communications.
• Collaborate with team members to update customer order lead times.
• Utilize Windows/PC-based systems for day-to-day operations.
• Perform light warehouse duties such as managing UPS labels and assembling boxes.

Qualifications:

• Excellent verbal and written communication skills in English.
• Fluency in Spanish is a significant advantage but not required.
• Strong problem-solving abilities with a positive attitude.
• Organized with exceptional follow-up skills.
• Genuine desire to assist customers and ensure their satisfaction.
• Proficiency in Microsoft Office applications, particularly Quickbooks and Excel.
• Ability to work with a calendar and manage multiple tasks efficiently.

Join us and become an integral part of our team dedicated to delivering exceptional service to our valued customers. Apply today to embark on a rewarding career in customer service within the wholesale industry!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person