Passionate about ending gender-based violence, racism, classism, sexism, ageism, homophobia, ableism, and all forms of oppression.

Self-motivated and invested in continuous growth, training, and skill building.

Collaborative and works effectively with colleagues, clients, and community partners.

Confident and able to learn quickly, make an immediate impact, and contribute value-added service to clients, community partners, and colleagues.

Flexible and adaptable to operating in an ever-changing fast, paced environment.

Committed to being an effective communicator who connects and builds relationships with colleagues, clients, and community partners.

Human-centric and solution-focused, keeping the client's needs the driving force.

Must have a bachelor's degree in criminal justice, international relations, or a related field or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.

Must be knowledgeable in Microsoft Office programs and have experience with client management software.

Experience creating presentations, facilitating programs, and providing training for large groups.

Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.

Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.

Review and screen incoming reports of child abuse, neglect, and maltreatment for indicators of domestic violence.

Follow up regarding program referrals by engaging in consultation with assigned caseworkers.

Provide culturally informed, trauma-responsive crisis intervention and nonjudgmental, supportive hotline counseling, assessments, shelter screenings, and intake interviews for hotline callers and walk-in clients at the Family Justice Center and other locations within the community.

Support the Program by working at assigned(s) Children's Services office locations, engaging in joint home visits with Caseworkers and Law Enforcement, engaging victims/survivors in ongoing services and supporting their advocacy needs, providing safety planning, and collaborating on these efforts with the program team.

Ensure the provision of comprehensive case management and supportive counseling services to youth at risk of being exploited by human trafficking or are victims of human trafficking to ensure their needs are addressed in a timely, culturally appropriate, and trauma-responsive manner for each program participant.

Provide outreach and training to community partners, including healthcare providers, law enforcement, educational institutions, non-profit organizations, and other social service agencies.

Assist clients in exploring options regarding the legal system, housing, economic/financial, safety planning, risk assessment, etc.

Provide clients with information regarding the NYS Office of Victims Services (OVS), assist with filing applications for OVS compensation, and serve as a liaison between clients and OVS.

Provide on-call advocacy outside of traditional business hours, as scheduled.

As appropriate, engage in ongoing learning and development by proactively participating in webinars, in-service, and external training.

Work toward proficiency in the Safe Harbor Act Legislation, accompanying regulations, reauthorizations, and related policies.

Administrative & Agency Responsibilities

Engage in supervision with the direct supervisor and Program Director to ensure adequate performance and optimal client impact.

Program-specific, agency-wide meetings, training, awareness month activities, and events.

Maintain the confidentiality of clients, staff, volunteers, and agency information.

Maintain the highest levels of accuracy in recordkeeping and reporting, ensuring that all client records and documentation of work activities are complete and up-to-date and submitted to the supervisor as directed.

Ensure timely response and follow-up to email communication and voicemail messages.

Staff members are encouraged to be flexible and responsive to changes in the scope of duties, including other duties as assigned by immediate and other supervisors.

Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.

Proactively monitor the overall condition of the agency and ensure the maintenance of a clean, welcoming environment for individuals accessing services.

Adhere to and uphold agency policies and protocols related to the physical and electronic security of client and service records.

The desire to make a difference.

Ability to model and uphold appropriate boundaries in work with clients, colleagues, supervisors, and the community.

Demonstrates good judgment with the ability to make timely and sound decisions.

Excellent organizational and time management skills and ability to work in a fast-paced, crisis-oriented environment: assess priorities, take initiative, handle multiple assignments, maintain organization, and meet deadlines.

Possess strong communication skills (both oral and written).

Ability to maintain effective working relationships with others, communicate as needed, and exhibit patience and understanding toward the client population served.

Experience working with diverse populations and seeking an understanding of cultural differences.

Understand and work from a feminist philosophy of empowerment and support the agency's mission.

Experience creating presentations, facilitating programs, and providing training for large groups.

Experience working within residential settings and with the homeless population is preferred.

Direct experience navigating legal systems, social services, and other community resources is strongly preferred.

Bilingual/bicultural candidates are strongly encouraged to apply.