Exciting Opportunity to Join a Global Leader in RFID Technology.

Be part of an expanding global company as we expand in the US market with our innovative Radio Frequency Identification (RFID) products targeting Library customers.

This role provides the chosen candidate with an opportunity to join a dynamic team servicing our North American customer base. We run our US IT customer service support team out of the Southlake Office providing service desk and install services to our customers.

About the Role

• Role is based in Southlake, Texas
• International Company, Australian Headquarters
• Will include domestic travel for site audits and installations
• Providing software support and fault diagnosis via remote access
• Providing remote technical assistance to onsite technicians
• Collaborate and contribute to a successful and experienced team

About You

• Technically proficient with computer networking and Microsoft Windows
• Experience diagnosing and troubleshooting network, driver and PC hardware issues
• Good communication skills to train and problem solve with customers and onsite technicians
• Must have right to work in the United States, driver’s license and a passport
• Experience with RFID technologies would be an advantage

You will be provided with high-level training to ensure you have all the tools to assist our customers. You will learn about the emerging technology of Radio Frequency Identification and have access to our in-house Research and Development team who will share their vast knowledge of the product development cycle in an Agile environment.

With a head office located in Geelong, Australia, FE Technologies is a young dynamic company providing in-house developed high-end RFID technology for Libraries in over 200 sites in the United States. There is a requirement for travel throughout North America and internationally.

To apply submit the following addressed to Cynan McWilliam, Service Manager.

• Cover Letter
• Resume
• Phone number
• Email address

The employee will be employed by Invengo American. Invengo American is an equal employment opportunity employer functioning under an Affirmative Action Plan

Job Type: Full-time

Salary: $60,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Information Technology: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person