3 Collections Specialist Jobs in Mesa, AZ
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FDR Alliance USA is Hiring a Collections Specialist Near Mesa, AZ
Come join us at FDR Alliance as we open our new call center.
We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide financial literacy resources and using technology to empower consumers to overcome debt and create a brighter solution. We are hiring both experienced and entry level Collectors to help us develop and grow a dynamic team.
Our work environment includes a modern office setting.
Job Type: Full time permanent, onsite, no remote work.
Job location: 160 S. Stapley Drive, Suite 251, Mesa Arizona 85204
Required Hours:
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 6:30 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 3:00 pm
Plus, ONE mandatory Saturday shift per month: 8:00 am - 12:00 pm
Job Description:
- Contact customers with balances and negotiate payment terms and schedules
- Effectively maintaining work files for outbound, and incoming calls
- Collect on delinquent accounts in a timely, orderly and professional manner
- Communicate effectively with Internal and External customers
- Follow all standardized collection procedures.
- Adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations.
- Uses various collection systems to update customers accounts and to correspondence
- Follow the Collections and skip tracing guidelines
- Meet or exceed Performance goals and deadlines
- Performs other duties and assigned
Required Experience:
- 3-5 years high volume corporate third-party debt collections experience
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience
- Strong negotiation and customer service skills
- Excellent verbal and written communication skills
- Strong attention to detail, organized, efficient and able to multi-task
- Excellent customer service skills
- Goal-oriented
- Proficient computer skills
- Experience using CUBS or DRS systems an asset
- Bilingualism is an asset
Benefits:
- Competitive salary, paid training, and a bonus and commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Staff BBQ and Company Events
- Free on-site parking
- Comprehensive Benefits (health, life, dental insurance plan)
- Paid time off
- Referral program
- Ongoing training and career advancement opportunities
Seize the opportunity to advance your career in financial services!
Come join our team!
NOTE: FDR Alliance is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, FDR Alliance will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, FDR Alliance shall make every reasonable effort to provide appropriate assistance.]
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Referral program
Weekly day range:
- Monday to Friday
Work setting:
- Office
Application Question(s):
- How many years of debt collections experience do you have?
- What is your salary expectation?
Experience:
- Customer service: 3 years (Preferred)
- debt collections: 3 years (Preferred)
- accounts receivable: 3 years (Preferred)
- call centre: 3 years (Preferred)
Language:
- English fluently (Required)
Work Location: In person
Job Summary
Full Time
$39k-49k (estimate)
07/16/2023
05/29/2024
The job skills required for Collections Specialist include Customer Service, Accounts Receivable, Written Communication, Customer Contact, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Specialist positions, which can be used as a reference in future career path planning. As a Collections Specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Specialist. You can explore the career advancement for a Collections Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Collections Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Specialist job description and responsibilities
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.
02/26/2022: New York, NY
Collections specialists are responsible for managing overdue accounts for an organization.
12/16/2021: Port Arthur, TX
They prepare official receipts and coordinate with account payable specialists from other companies with pending payables.
01/03/2022: Omaha, NE
remind the clients for the overdue payment
01/05/2022: Fayetteville, NC
Contact clients for overdue outstanding payment
02/28/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Specialist jobs
Build an optimized Collections Specialist resume quickly and easily using administrative skills.
02/02/2022: Omaha, NE
Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.
02/04/2022: Idaho Falls, ID
These more advanced collection specialists must know, understand, and follow federal guidelines for these actions.
02/03/2022: Elkhart, IN
Learn excellent knowledge of billing procedure
03/03/2022: Utica, NY
Relevant work experience as a Collections Specialist are prefered
03/03/2022: Charleston, SC
Step 3: View the best colleges and universities for Collections Specialist.
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