Art Gallery Guest Services Representative

FCS/City of Pembroke Pines – Pembroke Pines, FL

Job Description

The Frank Art Gallery at the Charles F. Dodge City Center of Pembroke Pines is seeking an energetic, efficient individual for the important position of Guest Services Representative. A perfect fit for an upbeat, customer service-oriented individual with a passion for the arts and an interest in learning about the nonprofit creative arts world, the ideal Guest Services Representative engages directly with the public to fulfill the gallery’s operating and cultural goals. Responsibilities will range from basic daily gallery operations to working within a team to provide support across a wide variety of tasks and projects, including assisting with event coordination, volunteer training, field trip facilitation and art education initiatives.

ESSENTIAL FUNCTIONS:

• Front desk duties include greeting visitors, answering the phone, opening and closing the gallery and helping to maintain the appearance of the gallery.
• Track and record guest count and create detailed reports of event and programs.
• Monitor the gallery and ensure the safety of both exhibition artwork and gallery guests.
• Absorb exhibition guide content and answer questions from the public.
• Assist with event setup, coordination, and breakdown.
• Assist with basic website and social media profile maintenance and assist with creation of in-house promotional materials.
• Thoroughly promote upcoming events, programs, and volunteer opportunities via email/social media campaigns.
• Lead groups of children and adults in field trips.
• Instruct groups in beginner-level crafts and art-making activities.
• Assist with volunteer and docent recruitment, training and coordination.
• Handle money from retail exchanges and admission fees.
• Assist with daily cleaning of work areas and gallery spaces.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and understanding of gallery goals, policies and procedures.
• Must be willing to work with diverse groups of people including educators, volunteers, children, and parents.
• Ability to provide exceptional customer service.
• Excellent communication skills; verbal and written.
• Highly organized and detail oriented.
• Must work well both independently and collaboratively.
• Proficient in all Microsoft Office programs.
• Proficient in social media and other online marketing platforms preferred; Facebook, Twitter, Instagram, WordPress, and Canva.

Minimum Qualifications and Experience:

• High School diploma or equivalent.
• Experience in a non-profit or customer service setting preferred, but not required.
• Experience in a museum, gallery, or other visual arts setting preferred, but not required.
• Experience working with students and volunteers preferred, but not required.

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Part-time

Schedule:

• Day shift

Work setting:

• In-person

Work Location: In person