Full job description

Acclaim at The Hill - Fredericksburg, VA

RESPONSIBILITIES:

Manage the daily operations of a luxury lease up in accordance with company policies, lease agreements, multifamily documents, and applicable laws. 

· Manage day-to-day operations across all property functions.

· Maintain and elevate the brand’s customer service and quality standards.

· Highlight and oversee proactive training for all team members to ensure consistency.

· Respond clearly and in a timely manner to residents’ needs and complaints and ensure resolution.

· Prepare and maintain property’s budget.

· Maintain a positive and professional attitude towards residents, guests, vendors, and coworkers.

· Remain proactive in all areas of operation, seeking ways to improve resident experience and retention rates.

· Perform other related duties and assignments as required.

QUALIFICATIONS:

· Hospitality-focused approach to service and superb customer relations skills.

· Excellent managerial, interpersonal, organizational, and problem-solving skills.

· Excellent written and verbal communication skills to interact effectively with all levels of employees, residents, and external contacts.

· Strong experience in luxury multifamily management and knowledge of applicable laws and regulations.

· Knowledge of established accounting and bookkeeping practices and procedures including ability to create budgets and analyze financial statements.

· Ability to motivate and lead various teams and departments, to work independently and proactively with minimal supervision.

· Ability to multi-task and adapt to changing priorities.

· Ability to work well under pressure, exercise good judgment when making decisions, and handle stressful situations in a professional and efficient manner.

· Thorough attention to detail.

· Computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).

· Knowledge of real estate property management applications.

· Experience using Onesite and Knock preferred.

· Experience with Active Adult community management preferred.