1 Student Relations Representative Job in Fayetteville, NC

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Student Relations Representative

Fayetteville Technical Community College (E)

Fayetteville, NC | Full Time

$36k-45k (estimate)

3 Months Ago

Student Relations Representative

$36k-45k (estimate)

Full Time 3 Months Ago

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Fayetteville Technical Community College (E) is Hiring a Student Relations Representative Near Fayetteville, NC

Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Student Relations Representative!
The Student Relations Representative is a multifaceted position that involves providing exceptional customer service to current and potential students via various communication channels including telephone, text, chat, social media, video calls, and virtual meetings. The ideal candidate will be passionate about delivering outstanding service, fostering student success, and adept at using technology to engage and assist students.
We offer a valuable benefits package that includes the following:
NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Full-time employee benefits.

Duties

Duties may include, but are not limited to, the following:

Answer and route incoming calls to appropriate college department or office.
Interact with students through diverse platforms such as text, chat, social media, video calls, and virtual meetings, providing top-notch customer service and support.
Utilize Customer Relationship Management (CRM) systems to effectively track, manage, and resolve student inquiries and issues.
Address and resolve student concerns promptly, referring students to the appropriate departments and offices for guidance on academic programs, admissions, financial aid, and campus resources.
Employ student success and engagement software to monitor and enhance student experiences and outcomes.
Keep students informed about important college updates, deadlines, and opportunities via digital communications.
Remain abreast of the latest trends in digital communication, customer service, and student support practices.
Coordinate communication in emergencies.
Perform special projects and assignments as needed.
Perform related duties as assigned.

Minimum Qualifications

An Associate’s degree in a relevant field with experience in an educational or customer service setting.
One year of clerical experience and basic computer skills is required.

Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $39,191.00 annually Number of Months 12 Employee Benefits

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Posting Number S10-24

Posting Detail Information

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-45k (estimate)

POST DATE

02/25/2024

EXPIRATION DATE

05/21/2024

WEBSITE

faytechcc.edu

HEADQUARTERS

FAYETTEVILLE, NC

SIZE

500 - 1,000

FOUNDED

1961

CEO

LARRY NORRIS

REVENUE

$10M - $50M

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About Fayetteville Technical Community College (E)

Fayetteville Technical Community College was established in 1961 and serves over 41,000 students annually by providing more than 250 affordable vocational, technical, general education, college transfer, and continuing education programs to meet students' needs and desires as well as the community.