The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.

Come join us on our journey to serve our customers and be the leader in our industry!

Fay Group General Management Trainee Program

The General Management Trainee (GMT) participates in a 12-to-18-month rotational program designed for recent college graduates and early career professionals focused on developing a talent pipeline of senior-level operational leaders for the company.

The program consists of a series of business rotations designed to provide cross-functional experience in operations, sales, and shared services functions. Practical work experience is complemented by professional development, mentorship, executive networking opportunities, and a dedicated program manager to support the GMTs onboarding, assimilation, performance, development, and transition into management positions within core operating areas of the business.

The GMT program offers the opportunity to develop a strong understanding of the business, be involved in projects key to evolving our operations, demonstrate individual leadership skills, grow one’s managerial capabilities, and establish a strong network throughout the organization. After successful completion of the program, GMTs are eligible for placement into front-line leadership roles, offering accelerated career paths within operations.

We are offering a fantastic opportunity for recent graduates looking to begin a new and exciting career path. Our next class will start in June of 2024.

What you will do in the Program:

• Successfully complete job rotations of increasing responsibility and scope within core operating areas of the business, starting with front-line operations and progressing through shared services and people/ project management roles.
• Develop domain knowledge of Fay’s business to include a strong understanding of department goals and organizational objectives.
• Learn and demonstrate the fundamentals of operating workflows, quality controls, customer service, client relations, data-driven decision making, and effective people management.
• Actively participate and engage in operational, compliance, and managerial training to develop knowledge of enterprise and department policies, processes, tools, technologies, and practices.
• Provide high-level customer service to key stakeholders, demonstrating strong capability and consistent achievement of performance metrics.
• Effectively analyze data, prepare reports, identify, and propose solutions for improving operational efficiency and enhancing service levels.
• Collaborate cross-functionally to enable the team’s collective success to resolve issues and proactively address opportunities through continuous improvement.
• Stay updated with industry trends, market conditions, and changes in regulations to ensure compliance; analyze and apply learnings to assigned operating area to make proactive recommendations.
• Research, analyze, summarize, and present rotation outcomes and best practices to senior management.
• Ensure compliance with Fay’s policies, processes, and practices.
• Role model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct.
• Perform other duties and responsibilities as assigned.

 What you will bring to Fay: 

• Bachelor’s degree in business administration, Business Management, or related field
• Minimum GPA of 3.0 preferred
• Demonstrated leadership experience
• Previous operational and/or customer experience preferred
• Strong analytical skills coupled with sound judgment
• Ability to identify and flex to the work styles of others
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills
• High-quality orientation
• Strong verbal and written communication skills
• Strong interpersonal skills and presentation abilities
• Collaborative work style; high team-orientation
• Open to change; agile; high learning agility
• Strong problem-solving abilities
• Ability to appropriately prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Strong work ethic; proactive work style
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
• Strong skills in MS Word, Excel, and PowerPoint

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.