Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats. Pay: $17-18/hr based on education & experience (plus shift differential) 2nd shift and Overnights needed. Part time and Full Time Onsite in Omaha, Nebraska MAJOR RESPONSIBILITIES & DUTIES: Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice. Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs. Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening; follows questioning guidelines and pays attention to what the client is and is not saying. Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action. Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution. Utilizes internal database to access local service referrals for clients. Follows established procedures in handling each category of request and utilizes judgment within each situation. Provides referrals to clients whose needs are not within the scope of services. KNOWLEDGE, SKILLS, AND ABILITIES: High level of interpersonal, critical thinking, and problem-solving skills. Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats. Ability to communicate verbally in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content. Ability to build and sustain trust to facilitate successful, professional relationships. Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity. REQUIRED QUALIFICATIONS: High School diploma or equivalent required. Minimum 21 years of age required. NOTE: If assigned to Nebraska Family Helpline or 988 Nebraska a bachelor's degree is required. PREFERRED QUALIFICATIONS: Bachelor's degree in Social or Behavioral Sciences is preferred. Previous crisis intervention or hotline experience preferred. Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003. Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. If you don't see an opportunity that fits your experience, please apply here for general consideration.