Mission Statement:

Position Summary:

Essential Responsibilities:

• Evaluate referrals and consults as necessary and determine which meet the appropriate criteria for open cases.
• Report to Southeast Housing Court Division one day per week to assist tenants with court process and mediation services.
• Assist in building pre-NTQ partnerships with LL/PMs in adherence to the new “Upstream Model” participation agreement.
• Complete all intake paperwork including TPP service agreement, initial assessment, and signing of releases for open case files.
• Create individual service plan for each tenant. This service plan should clearly reflect the steps needed to preserve the tenancy and maintain self-sufficiency.
• Monitor service plan and participation agreement compliance with on-site visits and regularly scheduled check-ins.
• Collaborate regularly with all involved service agencies to ensure tenant is completing necessary tasks and assist tenant to complete those tasks.

• Provide tenant, landlord/property manager, and legal representatives with updates regarding progress, and all identified ongoing issues.

• Inform tenant and landlord/property manager verbally and in writing when case is to be closed and the services left in place.
• Inform landlord/property manager that TPP is involved with the tenant, as well as all compliance or non- compliance with service plan.
• Collect and maintain client information in agency database system.
• Maintain accurate case notes on all interaction and progress with client in case file.
• Provide outreach and assessment in the community as deemed necessary by supervisor or other administrator within the organization.
• Participate in regularly scheduled agency and community meetings.

Skills & Competencies:

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.

• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.

• Job Knowledge: Possesses the practical and technical knowledge required on the job.
• Attendance: Acceptable overall attendance record, consistently at work and on time.

• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.

• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.

• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.

Other:

• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

o Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.

Father Bill’s & MainSpring is an equal opportunity employer.