Description

Multi- Store Supervisor Job Description

POSITION SUMMARY: The Multi-Store Supervisor will oversee and direct the daily activities,
schedules, inventory, and cash management. Lead and develop people and coach them to
execute outstanding product quality and customer service, build sales, and control costs for
each store. The Multi- Store Supervisor must follow standard operating policies and
procedures.

KEY RESPONSIBILITIES:
Control cost of goods, variances and inventories within the restaurant
Responsible for inventory control Daily counting of daiquiri. Monthly and weekly counting of items, checking in items received, and stocking items
Ensure appropriate inventory and ordering systems are in place
Staff and schedule appropriately to control labor costs
Ensure proper cash handling and deposit procedures are followed
Placing cash orders for additional change
Measure, diagnose and correct cash management issues
Ensure product quality, restaurant cleanliness, maintenance and security standards are met
Verify and secure price or menu changes are correctly reflected in POS
Train, coach, and develop crew members
Delegate tasks to team and provide follow-up
Hold team accountable for their performance; provide coaching and counseling as needed
Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
Contribute to the hiring of crew members
Ensure team provides fast, friendly, and accurate service
Contribute to crew members' performance reviews
Effectively handle customer issues;
Measure customer satisfaction and execute plan to improve both satisfaction and loyalty

Qualifications

QUALIFICATIONS/SKILLS:
Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
Excellent communication skills to connect effectively with customers and co-workers
Possess the ethics and positive attitude that support our values and culture
Ability to manage a fast-paced, high-volume, clean, customer-focused store
Ability to use a PC
Ability to understand financial reports
Strong time-management skills; ability to multi-task, prioritize, and organize
Excellent leadership and organizational skills with attention to detail
Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:
Must be at least 18 years of age
Minimum 1 year of customer service experience
Minimum 2 years of store supervisor experience

CERTIFICATIONS:
ServSafe Certification
Other certifications may be required where applicable

ESSENTIAL PHYSICAL FUNCTIONS
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to work in both warm and cool environments, indoors and outdoors.
Must be able to tolerate higher levels of noise from music and customer traffic.
Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors
Must be able to lift and carry up to 25 lbs.