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Position Purpose/Summary
The Central Office Supervisor is committed to providing the highest quality of service to the communities, customers, and employees we serve by ensuring their team is fully prepared, trained, and able to maintain all aspects of FTTH, ILEC, CLEC and CATV services perform at their highest level. This includes monitoring network performance, managing network upgrades, regulatory reporting of outages and 911 impacts, and supporting new market build outs. Additionally, manage employee performance, maintain on-call scheduling, audit and approve weekly time reporting and conduct annual evaluations. Primary Duties & Responsibilities
Knowledge, Abilities, & Skills for Success
Qualifications
At a minimum, the Central Office Supervisor must have a high school diploma, or equivalent, along with 6 years of relevant experience and a valid driver’s license. Experience with NetSuite, hourly project time reporting and approval, departmental budgeting and annual budgeting process. Experience with 911 requirements within ILEC and CLEC environments along with 911 outage and impairment reporting, switch translations and 911 call routing. Experience with Calix C7 and E7 FTTH hardware and topologies, Meta-Switch as an ILEC, CLEC and hosted PBX. Experience with ADTRAN for POTS and DSL services. Experience with switch translations and 911 call routing. 5 years of telecommunications experience is preferred.
Disclosure
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Job Type: Full-time
Schedule:
Work Location: In person
Full Time
$106k-130k (estimate)
01/31/2024
05/28/2024