Description

Position Summary

Farrelli’s servers are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems. Farrelli’s servers are not merely order takers, but experience makers! They look for opportunities to connect and create experiences that keep guests coming back.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greeting and serving customers.
• Taking orders, ringing in on computer handheld accurately and efficiently and delivering correct items.
• Providing detailed information on menus by maintaining complete knowledge of restaurant’s food and beverage preparation.
• Interacting with guests in a friendly and efficient manner; ensure guests’ complete satisfaction by exceeding their expectations.
• Accepting different types of payment, making correct change and providing guests with a receipt.
• Check identification of guests who are consuming alcoholic beverages; refuse alcohol service to guests who are not of legal age.
• Observe the behavior of guests who have consumed alcoholic beverages.
• Clear and reset tables.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant. Servers are responsible for the cleanliness of the restaurant.
• Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
• Perform other duties as directed.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• State alcohol server license and food handler’s card required.
• Basic mathematical skills: ability to make change.
• Basic reading, writing and computer skills.
• Excellent communication skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures.
• Must be able to suggestively sell food and beverage items.
• Must have reasonable availability keeping in mind that most of the restaurant business is on nights and weekends.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the functions of this job, a team member must walk, stand, or remain stationary during entire the shift. Team members must be able to continuously reach, bend, lift, carry, stoop, and wipe with the potential for slipping or tripping. Team members must frequently wash their hands and lift and/or move up to 35 pounds.