Position Overview

SUMMARY: The Lead Installer position works with the installation team to install new Pella windows and doors in new construction and/or replacement applications. Strives to maintain 100% “Very Satisfied” customers. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

ESSENTIAL DUTIES include but are not limited to:

• Lead installation crew and hold team accountable for safety, quality, and productivity
• Maintaining all trucks, trailers, tools, equipment, & stock
• Communication with customers when on-site & about any installation issues and/or details
• Drives team to achieve FTC (First time complete) within allotted time on installation calendar
• Completing and turning in all paperwork associated with an install or crew in a timely manner
• Communication with Dylan and Jake from site and at the end of every day before dismissing crews
• Looking ahead and loading in advance – goal is always to be ahead of any issues/concerns
• Other duties as business needs require
• Responsible for ensuring a great customer experience at all touch points. Develops and implements processes that ensure consistent and professional installation to all customers
• Reads work order form and other specifications to determine method of installation, work procedures, and material, tool, and work aid requirements
• Secures windows and doors to walls/openings, according to the installation guidelines published
• Ensures installation team cleans job site after installation
• Communicates effectively with customers and serves as a reputable Pella representative on all jobsites
• Demonstrates a commitment to the highest quality of work
• Performs installation recovery work following installations
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to Supervisor
• Ensures all aspects of the “Pella Experience” that the Sales team sells actually happens on each project
  Responsibilities / Accountabilities

• General construction applications and terminology knowledge required
• Basic tool usage and safety
• Strong problem-solving skills
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Valid driver’s license required
• Experience with carpentry, siding/coil-work and caulking is desirable.

Job Type: Full-time

Salary: $20.00 to $25.00 hr

Skills / Knowledge

• 5 years Window & door applications and components knowledge preferred
• Must be able to develop an expert level understanding of all Pella products and their applications

• Expert level understanding of local and state building codes/compliance regulations. Ability to utilize product performance specifications to understand product application and limitations.
• Must have proficient problem-solving abilities and the ability to think on their feet in order to Complete the job at hand.
• Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
• Works collaboratively and creates a sense of trust and reliability with internal team and customers
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
• Champion of change and innovation within organization
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal Pella software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Two years of successful installation experience; or five to ten years related experience and/or training, or equivalent combination of education and experience.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to read, interpret, understand and explain documents such as company policies and benefits. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to listen, assess and diagnose hidden meanings, and empathize. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner. Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be proactive, have a good attitude, be self-disciplined, and self-motivated. Must be a "take-charge" person with a demonstrated ability to follow projects through to completion. Attention to administrative detail is required. Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines. Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information. Must be able to gain trust, respect, and confidence of employees and managers. Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for. Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Mathematic and Reasoning Abilities

Must have ability to understand and communicate basic math associated with operational costs and/or revenue. Must have the ability to interpret financial reports and commonly used company performance reporting methods.

Must have ability to solve practical problems without close supervision. Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries. Must possess good thought processes, problem-solving skills, and investigative theory. Must be able to use sound judgment and make objective decisions in the company's best interest at all times. Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 50 lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer.