Founded in 1902, the Farmers & Merchants Bank & Trust is an independent community bank that has always been a leader in providing personal customer service to its customers. We credit our success to the outstanding, talented team we have developed.

We are looking for a client-oriented personal banker/teller to join our banking team. Responsibilities include working closely with clients to determine their banking needs and to provide individualized service by providing tailored banking solutions.

To be successful a team member must successfully build and maintain long-term relationships with clients and be able to resolve issues regarding client accounts, effectively and efficiently, in order to ensure maximum client satisfaction.

Regular Work Days: Monday – Friday – Some Saturdays will be required

Personal Banker Responsibilities:

• Recommending and explaining banking services and products to clients based on their needs.
• Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
• Presenting and selling banking services and products to existing and prospective clients.
• Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.
• Verifying bank account details upon client request.
• Discussing bank policies and procedures and any changes affecting policies and procedures, with clients.
• Resolving client queries and complaints.
• Performing administrative duties, such as data entry, as needed.

Teller Responsibilities:

• Assists members in person, through drive- ups and by telephone by operating an online teller terminal to process their transactions, which include but are not limited to deposits, withdrawals, loan payments, transfers, check chasing, coin processing and account information.
• Processes special requests incusing account research, stop payments, direct deposits, ACH, payroll deduction, wire transfers, and safe deposit boxes.
• Concentrates on busing financial relationships with members. Discusses special promotions, and makes member referrals to Personal Bankers, Mortgage lenders and other representatives including arranging member appointments.
• Balances cash drawer and transactions daily in accordance with the banking policy. Seeks recovery for any errors. Communicates errors to members who accounts are affected.
• Opens and/or closes the branch following all applicable procedures and policies.
• Keeps up to date on procedural and policy changes by completing all required training and attending staff meetings. Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
• May assist other departments or branches as needed and when time permits.
• May assist in training of new employees.
• Receives checks and cash for deposit to savings, checking accounts or loan payments. Verifies deposit amounts, examines checks for endorsement and negotiability.
• Cashes checks and pays money from savings and checking account upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals to determine their negotiability.
• Assisting in maintaining security through; a) verification of identification of customers and documents b) complying with all Federal, State and Bank procedures and guidelines c) safekeeping of Bank assets.
• Other duties as assigned.

Other Responsibilities:

· Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence and memos and ability to add, subtract, multiply, and divide using how numbers, common fractions, and decimals are normally acquired through completion of a high school educations.

· Ability to operate an online computer terminal, coin processing machine, an adding machine normally acquired through a basic course or one to three months of on-the-job experience.

· Comprehensive knowledge of products, services and procedures needed to process transaction as normally acquired through three to six months of on-the-job experiences.

· Ability to concentrate and pay close attention to detail and be able to closely examine documentation. Requires a high degree of accuracy.

· Analytical ability necessary to research and resolve members problems and locate and correct cash and posting errors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· High school diploma or general education degree (GED) required

· 2-3 years of relevant experience in an office environment

· Maintain a high level of confidentiality.

· Proficient knowledge of Bank software programs, Microsoft Office, and office systems.

· Strong phone skills

· Comfortable multi – tasking and prioritizing tasks without guidance

· Maintain an acceptable attendance record

The employer retains the right to change or assign other duties to this position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Must be able to remain in a stationary position 50% of the time

· Needs to occasionally move about inside the office to access file cabinets, office machinery, ect.

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

· Ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information.

· The ability to observe details at close range (within a few feet of the observer).

· Moves boxes weighing up to 25 pounds across office for various needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EOE Statement: Farmers & Merchants Bank & Trust is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, genetic information, pregnancy, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: In person