Requisition ID

38623
Department

General Surgery
Location

Escondido, California
Union

Not Applicable
Salary Range

30.37 - 42.51
Job Type

Full-Time
Shift

Day
Hours Per Shift

8
Hours Per Pay Period

80
Description

The Office Supervisor performs various procedures associated with supervising front office staff including training staff to handle routine patient encounters; and maintaining a positive relationship with patients, family members, other visitors, and fellow employees.
Job Duties:

• Trains staff to handle all phases of the new patient encounter, including the collection of co-pays, and printing of the super bill, verify and input new patients name, address, phone number and health coverage, and direct patients to appropriate clinic locations as indicated by the schedule.
• Performs administrative work 8hrs per day and work the front desk as needed
• Monitors outside front lobby area and is ready to assist if patients or visitors encounter difficulties.
• Assists with insurance referrals
• Reschedules patients as needed
• Approves employee timecards
• Handles patient or staff issues/problems as they arise
• Keep patients informed of appointment delays
• Check department tasks and portal messages daily
• Audits daily reports for department, minimizing errors
• Scrubs schedules
• Monitors kiosk usage, and promotes usage
• Call No Show appointments, and reschedule
• Promotes good relations with back-office staff and providers
• Supervises assigned receptionists and communication center employees
• Monitor GNAV and phones
• Assist with phone calls
• Responsible for department employee reviews as assigned
• Reviews oversights in department and retrains employees as needed
• Performs all other assigned duties.

Qualifications:

• High School Diploma or equivalent; BA in Medical Administration preferred
• 1-year Supervisory experience or 5 years medical front office experience; 3 years Supervisory experience preferred preferably in a healthcare setting
• Friendly and courteous when interacting with patients as well as co-workers.
• Remain professional and personable when addressing/handling a patient concern or complaint.
• Excellent verbal, written and interpersonal communication skills.
• Proficient computer software skills in MS Suite and EPM/EHR, preferably NextGen
• Demonstrated experience in establishing and maintaining effective working relationships with physicians, staff, patients, vendors, and other stakeholders.
• Demonstrated experience in exercising high degree of initiative, judgment, discretion, conflict resolution, and decision making

Job Requirements
Minimum Education: Preferred Education: Minimum Experience: Preferred Experience: Required Certification: Preferred Certification: Required License: Preferred License:

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.